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Front Desk Coordinator

4 months ago

Saddle Brook, United States Ferraro Spine and Rehabilitation Full time
Job DescriptionJob Description

Ferraro Spine and Rehabilitation is a multi-disciplinary outpatient medical practice committed to helping patients live without pain and move better than yesterday. Based in Saddle Brook, New Jersey, FSR has served the community for over 25 years.

Our state-of-the-art facility integrates physical therapy, occupational therapy, chiropractic care, acupuncture, and performance training. We have an unwavering commitment to clinical excellence, patient satisfaction, and the career development of our team.

We are looking for a friendly, positive individual eager to learn and share their passion with patients through our holistic approach to wellness and rehabilitation.

We are committed to empowering members of the FSR team and helping them build their careers. Whether a physician, athletic trainer, front desk, or other administrative staff, each member has the opportunity to build the business and become an integral part of our journey.


As Front Desk Coordinator, you will:

  • Provide exceptional customer care to patients, referrals, and physicians
  • Maintain a multi-faceted appointment schedule across the practice
  • Manage multi-line phone system and relay messages as needed
  • Participate in day-to-day practice management, including processing payments and communicating with patients, physicians, and all other third parties
  • Obtain information from patients and register in our integrated practice management system
  • Track productivity, referral sources, and cancellations in associated logs
  • Accept additional tasks as assigned
  • Support the growth of the practice

We are seeking candidates who:

  • Are powerful communicators and effective listeners
  • Can multi-task in a fast-paced, energetic medical office environment
  • Have previous experience with practice management systems
  • Have a background in supporting finance and cash management
  • Are organized, efficient, and detail-oriented
  • Are capable of taking in new information and processing it accordingly.
  • Have a working knowledge of PC applications, including but not limited to Microsoft Word, Excel, SharePoint, Etc.
  • Innate customer service skills
  • Have a working knowledge of health insurance and the pre-certification process

FSR Benefits:

  • Generous contribution toward health, dental, vision, and life insurance
  • 401k + Match
  • Paid Time Off
  • Continuing education stipends
  • Free access to our 4,000 SF fitness facility and recovery modalities (including a sauna)