Process Development and Systems Support Specialist

About Westgate Resort
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there

This position will be an integral part of the Purchasing Operations and Support team reporting to the Process Development and Systems Sr. Manager. The candidate will be responsible for optimizing the procurement and logistics system by building efficiencies to the daily operations through automation and system development, guiding peers and stakeholders in the best utilization of our procurement system tools and development as it relates to Oracle Fusion or external systems, department processes and support. The position requires technical proficiency and experience in process design, change management and functional development. The Systems Development specialist’s key focus will be to collaborate with both the Supply Chain business clients and external system partners to develop and execute high-impact, global, employee communication, training, and change management solutions.

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties and Responsibilities

• Identify and drive system initiatives that empower the internal business teams to operate more efficiently and effectively.
• Assess the efficiency and effectiveness of existing processes and information system tools to meet the needs of the organization.
• Support the development and implementation of improved functionality that enables greater efficiencies and effectiveness within the supply chain lifecycle.
• Manage end user support and training by assisting with the creation of instructional material, including SOP’s, quick reference guides, instructor-led training, information sheets and web-based training. Partnership with the Learning and Development team is expected.
• Identify and research metrics to obtain trends and patterns to identify process/system opportunities and recommend corrective action.
• Act as the liaison between business teams across Supply Chain, which include, but not limited to the functional Procurement and Logistics teams, Finance, Corporate Services, IT and Resort Operations.
• Develop, maintain, and enhance workflow rules and business logic, for the Operations and Supply Chain team. This includes, but not limited to requirements gathering, development of solution design specific to business needs, as well as configuration, testing, training, transition to production, and post go-live support.
• Maintain, manage, and troubleshoot critical IT issues with the external system partners to identify root causes and drive solutions. Review IT tickets for data and information to update training needs and end-user communication.
• Works with external system partners and internal business teams to resolve day-to-day technical/procedural challenges.
• Must comply with all CFI/Westgate policies and procedures.
• Must represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior at all times, as dictated in the Associate's Handbook.
• Must work diligently to gain knowledge and experience to execute the role to its full potential.
• Other duties as assigned by leadership.

• 3 to 5 years of experience within direct/indirect purchasing
• 3 to 5 years of experience in program support and/or project management
• Experience in using Oracle Fusion, ERP or SAP or similar system
• Experience in utilizing RF Smart preferred but not required
• Timeshare, hospitality service industry and/or customer service experience.

Skills/Knowledge

• Knowledge and understanding of sourcing, procurement, warehousing, and logistics business practices.
• Excellent organizational, relationship, interpersonal, troubleshooting, attention to detail, time management, priority management, and multi-tasking skills
• Excellent verbal and written communication skills
• Strong research skills to determine organizational needs, develop strategies to meet those needs, and evaluate their effectiveness.
• Intermediate to Advanced PC skills including all Microsoft suite products
• Experience and knowledge of change management principles, methodologies, and tools
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Flexible and adaptable; able to work in ambiguous situations.
• Able to work effectively at all levels in an organization.
• Decisive and persuasive; ability to solve problems and make proactive decisions.
• Ability to understand and adapt to different audiences and clients, their needs and potential reactions to communications and training.
• Able to work with video, including screen captures, and webinars.
• Proven ability to work independently and within a team. Must be a team player and able to work collaboratively with and through others. Ability to interact well with fellow team members and leadership from other resorts and departments.

Education & Certifications:

• Bachelor’s degree or equivalent work experience in Information Technology, Supply Chain, Organizational Development, Instructional Design, Business, Program or Project Management, or related field.

Physical Demands:

• Regular visits to construction sites.
• Occasionally lift/move up to 10 pounds.

Language Skills:

• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Present information effectively in one-on-one and small group situations.

Mathematical Skills:

• Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Abilities:

• Apply common sense to carry out detailed but uninvolved instructions.
• Define problems, collect data, establish facts, and draw valid conclusions.

Work Environment:

• Majority of work conducted from an office or field office.
• Representative of typical work environment characteristics.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.