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Program Services Assistant
3 months ago
Key Responsibilities
- Provide positive first impression of the Career Center by communicating professionally.
- Provide quality customer service by promptly and accurately fielding customer questions.
- Direct customers appropriately; communicate information about the agency’s general operation.
- Explain to customers the procedure and process for the Career Center.
- Will handle high stress situations while demonstrating sound decision making process.
- Learn and continuously maintain knowledge about all units of the Career Center, community programs and resources, especially those of the Career Center Partner Organizations.
- Process high volume of walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate.
- Input relevant customer data appropriately and timely by following all MOSES (database) entry policies; including and but not limited to, customer registration, services, notes and signing up customers for workshops in MOSES database.
- Locate, organize and maintain information.
- Maintain confidential records and information.
- Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise
- Minimum of high school diploma or equivalent and 1 to 3 years of relevant experience required.
- Associate’s degree in human services, public administration, business management or related field preferred.
- At least two years working in a career center, call center or other related experience preferred.
- Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds
- Strong communication, problem solving and collaboration skills with the ability to work independently.
- Bilingual skills in Spanish are preferred, but not required.
Why Work Here
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
