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Sales & Service Manager - EVEN Hotel

4 months ago

Ann Arbor, United States Graham Hotel Systems Full time
Job DescriptionJob DescriptionDescription:

The individual will be responsible for effectively soliciting and securing new accounts, as well as servicing clients/groups on-site. This is a dual management position that will be responsible for the overall sales and service of group and corporate travel business at the property. The Sales/Service Manager will work in conjunction with the Director of Sales to achieve the hotel’s revenue and market share goals for the property.

  • Effectively attain assigned sales and revenue goals, as well as solicitation call goals.
  • Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Leisure, SMERF, Business Travel (BT) and/or Groups, as applicable by property.
  • Grow existing relationships with assigned accounts specific to Leisure, SMERF, Business Travel (BT), and/or Groups, as applicable by property.
  • Maintain strong visibility in local community and industry organizations, as applicable.
  • Drive and implement special promotions relating to direct sales segments i.e. sales blitzes, etc.
  • Service all clients/groups at the property and maintaining the contracted food and beverage and rooms minimum.
  • Demonstrates ability to deliver banquet event orders and resumes on a timely basis (14 days) and ensure accuracy.
  • Attend daily/weekly/monthly meetings and any other functions required by management.
  • Ensure changes are communicated timely to impacted departments/operations leaders.
  • Perform any other duties as requested by the General Manager or Director of Sales.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Develop a full working knowledge of the operations and policies of the hotel(s) and applicable departments.


Requirements:

Must have 2-5 years’ prior experience in hotel sales

Must be proficient in Windows operating system and Microsoft Office Suite. Experience with Opera Express helpful

Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

Ability to use a calculator to prepare moderately complex mathematical calculations without error.

Ability to effectively deal with customers, with high levels of patience, tact and diplomacy through negotiations and problem resolution

Ability to establish and maintain effective working relationships with associates and customers.

Ability to access and accurately input information using a moderately complex computer system.

Must have the ability to communicate in English.

Maintain a professional appearance and manner at all times.