Hotel Front Desk

4 weeks ago

Ann Arbor, United States Graham Hotel Systems Full time
Job DescriptionJob DescriptionDescription:

The EVEN Hotel is looking for outgoing, customer oriented individuals to work our Front Desk Open availability needed, weekends are necessary. We offer a competitive wage, full or part time work available

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, and respond with the appropriate action.
  • Complete the registration process by inputting & retrieving information from the computer, and confirming pertinent information. Promote sales initiatives. Make an appropriate selection of rooms based on guest needs. Provide welcome folders containing room keys, certificates, coupons, as appropriate.
  • Verify/swipe credit cards for authorization. Handle cash, make change and balance an assigned cash bank. Accept and record vouchers, travelers checks, and other forms of payment.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate with guests. Retrieve mail/packages.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conduct research, develop effective solutions, negotiate results. Listen and extend assistance. Remain calm and alert during emergency situations and heavy hotel activity.
  • Perform any other job related duties as assigned.


Requirements:

  • Free meal with each shift, prepared fresh daily
  • Discounted bus pass
  • Employee discounts on hotel rooms and restaurant purchases
  • Bi-Weekly pay
  • Paid Time Off accrues each pay period
  • Health Insurance (avg. 30+ hrs per week)
  • Dental Insurance (avg. 30+ hrs per week)
  • Vision Insurance (avg. 30+ hrs per week)
  • Life Insurance (avg. 30+ hrs per week)
  • Aflac (avg. 30+ hrs per week)
  • 401(k)

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