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EVS Supervisor

4 months ago

Dumfries, United States Colonial Downs Group LLC Full time
Job DescriptionJob Description

Under general direction of the EVS Manager, the EVS Supervisor oversees and coordinates the daily activities of the EVS Attendants to ensure cleanliness of operations gaming floor, property venues, and public areas.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Supervises day to day cleanliness, and sanitation of public areas in the casino facility to feel welcome, safe, and provide a positive experience for all guests, employees and vendors.
  • Performs routine inspections of all public areas.
  • Assists employees with deep cleaning and other projects.
  • Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs.
  • Issues assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the operations.
  • Issues supplies/goods to staff at beginning of shift to control inventory and ensure proper supplies are available while controlling expenses.
  • Responds to guest requests, concerns, and problems to ensure guest satisfaction.
  • Generates shift reports.
  • May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior.
  • Ensures newly assigned staff members are scheduled for and complete departmental orientation.
  • Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward.
  • Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards.
  • Visits workspaces, break areas and other work shifts to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.
  • Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards.
  • Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment.
  • Performs all other related and compatible duties as assigned.

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

  • Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
  • Have knowledge of the Property’s programs to address problem gaming.
  • Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

  • Must be at least eighteen (18) years of age.
  • Six months previous work experience OR equivalent combination of education and experience.
  • The ability to lift, push and pull up to 25-50 pounds.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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