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Help Desk Support

3 months ago

San Antonio, United States Crox Consulting Inc Full time
Job DescriptionJob Description

Job Summary: We are seeking a Help Desk Support specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a commitment to customer service.

Key Responsibilities:

  • Respond to user inquiries via phone, email, or chat.
  • Diagnose and resolve technical hardware and software issues.
  • Guide users through problem-solving processes.
  • Log and track issues and resolutions.
  • Escalate complex problems to higher-level support when necessary.

Qualifications:

  • Previous experience in a help desk or customer support role.
  • Basic understanding of computer systems, mobile devices, and other tech products.
  • Excellent communication and customer service skills.
  • Ability to troubleshoot and resolve basic technical issues.