Service Advisor

3 months ago

Sioux City, United States Sioux City Ford Full time
Job DescriptionJob Description

About Us

At Sioux City Ford, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee here at Sioux City Ford, is absolutely critical to or success.  Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

We provide our employees with the resources, training, and support to continue growing in their position and take on new challenges.  As the largest locally owned dealership, we are committed to Siouxland through philanthropy and community partnerships.

We are always looking for friendly, self-motivated individuals with excellent people skills to help provide an outstanding customer experience.

Sioux City Ford Lincoln is looking to add a Service Advisor to our team. The Service Advisor will act as the liaison between customers and our service technicians who work on their vehicles.  You will Identify the need for, sell and schedule service work.

 

Benefits

  • Our family ownership and commitment to our community
  • Several Medical and Dental Plans
  • Unique Supplemental Insurance options and discount programs
  • 401(k) Plan
  • Paid time off
  • Holiday pay
  • “Give a Day to Charity” Pay
  • Friday “Casual for a cause”
  • Career Growth Opportunities
  • Paid Training
  • Employee vehicle purchase plans (includes immediate family members)
  • Discounts on other dealership products and services

 

Duties and Responsibilities:

  • Maintain sales goals set out by management.
  • Maintain CSI rating at or above group average with goal of being in the top 10%.
  • Greet customers in a timely, friendly manner, let customers who are waiting in line know that they will be helped soon.
  • Communicate with service customers to determine the nature of the mechanical problem, obtain customer and vehicle data, and schedule appointments.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications, using maintenance menus.
  • Follow up progress of each repair order during the day. Contact customer regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
  • Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
  • Interpret warranty information & policies to customers.
  • Identify ROs that require special handling such as rush, customer waiting, special problem, comeback. Keep Service Manager informed of all problems & potential problems involving repairs, customers & equipment.
  • Be up-to-date on technical & performance information on all vehicles serviced by dealership.
  • On completion of work, repair orders must be closed in a TIMELY & EFFICIENT manner.
  • If additional work is needed, explain the details to the customer, including the additional cost and time consideration.
  • Follow all processes in handling our customers set by the department manager. This includes meet and greet, walk around, schedule maintenance, follow up calls, and active delivery with the customer.
  • Any other duties or training as assigned or requested by Dealership management.

Minimum Qualifications, Knowledge, Skills:

  • General knowledge of all basic automotive repair and maintenance.
  • Must follow Dealership safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
  • Ability to read & comprehend instructions & information.
  • Two years of experience in a dealership position preferred.
  • Sales experience preferred.
  • Excellent oral & written communication skills.
  • High school diploma or equivalent.

We are an equal opportunity employer.  All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  We are committed to providing a safe, drug-free work environment.  Applicants must be willing to submit to a pre-employment background check and drug test.  Interested candidates must possess a valid driver's license and a satisfactory driving record.

  • Service Writer/Advisor

    2 weeks ago

    Sioux City, United States AKP Recruiting Full time

    Service Writer/Advisor We are currently seeking an experienced Service Advisor to join our team. Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Advisors ascertain the cause of the...

  • Service Advisor/Counter Sales

    5 months ago

    Universal City, United States Midas Auto Service - JC Full time

    The job duties of an Auto Service Advisor may include:Greeting customers and scheduling service appointmentsCataloging customers concerns and commentsWriting service orders and descriptions of problems and repairsTranslating customers’ repair problems into standard repair terminologyExplaining repairs to customersTest-driving vehicles to confirm service...

  • Sales & Service Advisor

    1 month ago

    Junction City, United States Sun Auto Tire & Service Full time

    OverviewT.O. Haas Tire serves the community! We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we're growing fast! We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, T.O. Haas Tire & Auto performs...

  • Automotive Service Advisor

    2 weeks ago

    Sioux Falls, United States Vern Eide Acura Full time

    Job DescriptionJob DescriptionAutomotive Service AdvisorFull-TimeVern Eide Acura is a leading automotive service provider dedicated to offering exceptional customer service and top-notch vehicle maintenance. We are the home for Precision Crafter Performance. We pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we...

  • Automotive Service Advisor

    2 weeks ago

    Sioux Falls, United States Vern Eide Acura Full time

    Job DescriptionJob DescriptionAutomotive Service AdvisorFull-TimeVern Eide Acura is a leading automotive service provider dedicated to offering exceptional customer service and top-notch vehicle maintenance. We are the home for Precision Crafter Performance. We pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we...

  • Service Advisor

    3 months ago

    Miles City, United States NOTBOHM MOTORS Full time

    Job DescriptionJob DescriptionJob Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. About Us: Notbohm Motors is a family-owned & operated Chevrolet Buick dealership since 1985....

  • Service Advisor

    2 months ago

    Jefferson City, United States Farris Jeep Full time

    Job DescriptionJob DescriptionWhy Choose FarrisFarris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Franchises in the country. We have been owned by the same family for over 90 years and have been voted one of the top service facility in East Tennessee each year since 2014. Being family-owned means there is zero of the corporate BS that drives...

  • Service Advisor

    14 hours ago

    Pell City, Alabama, United States Chrysler Dodge Jeep Ram Dealership Full time

    Job Title: Service AdvisorJob Summary:We are seeking a highly skilled and customer-focused Service Advisor to join our team at Chrysler Dodge Jeep Ram Dealership. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Schedule appointments with customers and ensure timely...

  • Service Advisor

    3 days ago

    Culver City, California, United States Culver City Chevrolet Full time

    Job SummaryCulver City Chevrolet is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless vehicle repair experience.Key Responsibilities:Customer Interaction: Greet customers promptly and provide a friendly and welcoming experience.Vehicle...

  • Service Advisor

    2 days ago

    Kansas City, Missouri, United States Oakes Kia Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Oakes Kia. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle service process.Key ResponsibilitiesCustomer Service: Provide exceptional customer service and support via...

  • Service Advisor

    3 months ago

    Grove City, United States Diehl CDJR of Grove City Full time

    Job DescriptionJob DescriptionDiehl Automotive is growing and expanding! We are looking for an experienced Automotive Service Advisor for our Grove City Location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to...

  • Automotive Service advisor

    1 day ago

    Alexander City, United States National Automotive Training Academy Full time

    We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisors responsibilities include greeting customers listening to requests scheduling appointments estimating costs verifying insurance conducting inspections and test driving cars. The service advisor will ensure customer service...

  • Salaried Financial Advisor/Customer Service Team

    2 months ago

    Sioux Falls, United States Hahn Financial Group Inc Full time

    Job DescriptionJob DescriptionBe a part of our Advisory/Customer Service Team as a Salaried Financial Advisor!Hahn Financial Group, Inc. (HFG) is a Registered Investment Advisor and serves 1000's of Retirement Plan Participants & Wealth Management Clients across the country. We are expanding our Salaried Financial Advisor/Customer Service Team. The focus...

  • Salaried Financial Advisor/Customer Service Team

    3 months ago

    Sioux Falls, United States Hahn Financial Group Inc Full time

    Job DescriptionJob DescriptionBe a part of our Advisory/Customer Service Team as a Salaried Financial Advisor!Hahn Financial Group, Inc. (HFG) is a Registered Investment Advisor and serves 1000's of Retirement Plan Participants & Wealth Management Clients across the country. We are expanding our Salaried Financial Advisor/Customer Service Team. The focus...

  • Service Advisor

    3 months ago

    National City, United States Perry Ford National City Full time

    Job DescriptionJob DescriptionAs a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our...

  • Senior Tax Advisor

    2 weeks ago

    Sioux City, Iowa, United States Phaxis Full time

    Phaxis is seeking a dedicated Senior Tax Advisor to enhance our Commercial Business Group. This role is pivotal in delivering exceptional accounting services to our diverse clientele.Essential Qualifications: Bachelor's degree in Accounting or a related field Over 5 years of comprehensive tax experience within public accounting At least 2 years in a...

  • Service Advisor

    3 months ago

    Midway City, United States Airstream Orange County Full time

    Job Summary:Airstream Orange County, a leading RV dealership in Midway City, California, is seeking a highly motivated and customer-focused Service Advisor to join our team.This is a full-time, individual contributor role that offers a competitive salary of $4000 to $8000 per month.As a Service Advisor, you will be responsible for providing exceptional...

  • Service Advisor 2

    3 months ago

    Miles City, United States Gills Point S Tire & Auto Full time

    Job DescriptionJob DescriptionDescription:Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we...

  • Automotive Service Advisor

    3 weeks ago

    Calumet City, United States Hills Auto Repair Full time $20 - $25

    Job DescriptionJob DescriptionWe are a rapidly growing company that highly values excellent customer service. Currently, we are looking for an experienced Automotive Service Advisor with at least ten years of experience in the field and proficiency in the use of Mitchell-1 software. We are seeking someone who has a strong teamwork mindset and an excellent...

  • Automotive Service Advisor

    3 weeks ago

    Calumet City, United States Hills Auto Repair Full time $20 - $25

    Job DescriptionJob DescriptionWe are a rapidly growing company that highly values excellent customer service. Currently, we are looking for an experienced Automotive Service Advisor with at least ten years of experience in the field and proficiency in the use of Mitchell-1 software. We are seeking someone who has a strong teamwork mindset and an excellent...