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Client Relations
2 months ago
Overview: Join the team at Behavioral & Educational Solutions, PC (BES) as a Client Relations & Recruitment Specialist. In this pivotal role, you'll play a crucial part in supporting our daily operations, shaping our public image, and providing vital support to both clients and staff. We're looking for a candidate who embodies resourcefulness, initiative, and organizational prowess, with a knack for problem-solving and meeting deadlines.
Responsibilities
Client Relations:
· Cultivate relationships with community stakeholders for client recruitment.
· Represent BES at community health fairs, managing event swag inventory.
· Oversee client communications, social media postings, and mass email communications.
· Demonstrate outstanding customer service, managing client appointment processes.
· Distribute, analyze, and report client surveys to BES leadership.
Recruitment:
· Develop and implement employee recruitment strategies, managing advertisements, and identifying recruiting events.
· Collaborate with clinical and department managers on staffing needs and job descriptions.
· Implement efficient recruiting methods based on industry standards and organizational needs.
· Manage job posting processes, screen applications, and refer qualified candidates.
· Track employee hiring and retention metrics; contribute to identifying the ideal BES employee profile.
· Stay informed about market trends; recommend salary ranges, incentives, and other pertinent details.
· Attend job fairs, recruiting sessions, and marketing meetings; contribute to process improvement suggestions.
Requirements:
- Bachelor’s Degree or higher.
- Experience and understanding of behavioral health; ABA or behavioral health organization experience preferred.
- Proficient in Microsoft Office with strong computer skills.
- Ability to run and analyze reports related to client and clinician utilization.
Essential Skills and Qualities:
- Ability to prioritize and multitask.
- Self-starter with great critical thinking skills.
- Resourceful, with excellent problem-solving abilities.
- Strong communication and time management skills.
- High integrity, adaptability, and customer service orientation.
- Teamwork-oriented with knowledge of FERPA and HIPAA laws.
- Professional attire is required.
