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Front Desk Agent

4 weeks ago

Harrisburg, United States Best Western Premier, the Central Hotel Full time
Job DescriptionJob DescriptionDescription:

Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service at the front desk. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.

Requirements:

Job Duties:

  • Ensure the safety, and security of our guests, by maintaining guest privacy at all times.
  • Answer the telephone, and direct incoming calls to the appropriate department.
  • Utilize persuasive selling techniques to sell, and upsell, guest rooms.
  • Promote other services of the hotel, including food & beverage, meeting(s) & event(s), and group function(s).
  • Enter guest room reservations into the property management system.
  • Assign guest rooms and check guests into the property management system.
  • Listen to guest requests and concerns, and resolve in a professional and courteous manner.
  • Communicate room status updates with the housekeeping department via ALICE Platform.
  • Communicate guest room maintenance and housekeeping requests via ALICE Platform.
  • Process guest departures, and handle monetary transactions.
  • Demonstrates a positive attitude, and maintains a professional appearance.
  • Performs other duties as assigned.


Qualifications:

  • High school diploma or equivalent.
  • Previous hotel-related experience preferred.
  • Ability to communicate with guests, and team members, in a professional manner.
  • Ability to understand and adhere to proper credit, check, and cash handling policies and procedures.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Skilled in the use of front office equipment.
  • Knowledge of proper telephone etiquette.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Ability to stand for extended periods of time.