IT Helpdesk

100% Remote remote position

Description:
An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from *** employees and contractors related to IT issues encountered. ITSD agents will use their knowledge and our team knowledgebase (KB) of solutions to try and resolve issues reported by end users. An ITSD agent will need to be able to multi-task contacts at times within their shift (call + chat at same time for example). An agent should have an intermediate knowledge of MS Windows 10/11 Operating System.

Duration:
- No opportunity for extensions and/or FTE conversion

Location:
- Fully remote position
- Candidates can sit anywhere in the US

Must Have Requirements:
- 3-5 years of experience
- Multi-tasking
- Troubleshooting windows device issues
- Time management
- Phone soft skills (even temperament, clear speaker, etc)
- Incident Management system experience. At Santander we use ServiceNow, but familiarity with the concept of incident management and how to document a problem reported by a user.
- MS Office 365 troubleshooting experience (Word, Excel, Outlook, PowerPoint)

Plusses:
- Nexthink experience

Interview Process:
- 1 interview to hire

EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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