Client Service Specialist

2 weeks ago

Houston, United States ARCXIS Full time
Job DescriptionJob DescriptionDescription:

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.


ARCXIS is majority-owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.


General Overview of Position:

This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The Client Service Specialist must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.


Primary Responsibilities:

  • Analyze and monitor information from the operation software of the client(s) daily.
  • Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
  • Effectively scheduling visits while following procedure.
  • Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
  • Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
  • Reach out to clients to confirm the correct date for inspections needed and other information that may be needed.
  • Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
  • Track information relating to field inspections and any issues that arise.
  • Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
  • Other duties as assigned.
Requirements:

Education, Experience, and Desired Qualifications:

  • High School Diploma, or GED
  • Minimum of three (3) years general office experience
  • Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
  • Proven experience in data entry
  • Above-average typing skills (50-60 WPM)
  • Professional written and verbal communication skills both internal and external
  • Above-average knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, Excel. Knowledge of Salesforce is a plus.
  • General construction knowledge a plus

Qualifications and Desired Competencies:

  • Ability to perform data entry in multiple forms of software.
  • Ability to manage over 700 transactions a day, split between the scheduling team.
  • Ability to think quickly on your feet for a real-time solution to a problem.
  • Excellent customer service skills via phone and email.
  • Excellent attention to detail is a must.
  • Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision
  • Time Management – Ability to manage and prioritize multiple projects and deadlines
  • Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally
  • Teamwork - Works well with others, offers assistance, and collaborates
  • Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

  • Specialist, Client Services

    3 days ago

    Houston, United States American Bureau of Shipping (ABS) Full time

    The Client Services Specialist is responsible for managing the sales and customer service to all contracted clients. These activities include all facets of servicing the client, including audit scheduling, contract, and program adjustments, cross-selling opportunities, and general relationship management responsibilities. **What You Will Do**: - Manage...

  • Receptionist - Client Service Specialist

    7 days ago

    Houston, United States CityVet Full time

    Job DescriptionJob DescriptionHappy people. Healthy pets.At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in...

  • Client Service Specialist

    Found in: Resume Library US A2 - 1 week ago

    Houston, Texas, United States Saunders Staffing Agency Full time

    The Client Service Specialist provides administrative client services to both internal and external clients. In this capacity, the Client Service Specialist will: Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer-level support are optimized to...

  • IP Client Services Specialist

    6 days ago

    Houston, United States Shook, Hardy and Bacon Full time

    Job DescriptionThe Intellectual Property Client Services Specialist provides non-billable administrative support and serves as the internal and external primary point of contact, subject matter expert and client service liaison to ensure compliance with client guidelines and matter management requirements. The Intellectual Property Client Services Specialist...

  • Client Service Specialist

    1 week ago

    Houston, United States TCE Houston Full time

    If you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at Third Coast Events Inc. In this role, you'll have the chance to build a strong foundation of customer service expertise while...

  • Client Service Specialist

    2 weeks ago

    Houston, United States TCE Houston Full time

    Job DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at Third Coast Events Inc. In this role, you'll have the chance to build a strong foundation of...

  • Client Service Representative

    2 weeks ago

    Houston, United States H-Town Veterinary Specialists Full time

    Job DescriptionJob DescriptionJob Duties Client Service RepresentativeOur expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary SpecialistsEnthusiasm is the key to this positionDeep desire to coordinate and achieve Client satisfactionDesire to maintain smooth communication between client and clinician for...

  • Client Intake Specialist

    7 days ago

    Houston, United States Lewis Brisbois Bisgaard & Smith Full time

    Overview: Lewis Brisbois offers legal practice in more than 40 specialties, and a multitude of sub-specialties. Our attorneys have broad knowledge, experience, and sensitivity to our clients unique needs. Through interaction among our practice groups, Lewis Brisbois provides a wide range of legal services to each client with a continuity of representation...

  • Client Relationship Specialist

    7 days ago

    Houston, United States Real Equity Acquisitions Full time

    Job DescriptionJob DescriptionReal Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results.As a Client Relationship Specialist at...

  • Client Relationship Specialist

    7 days ago

    Houston, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results. As a Client Relationship Specialist at Real Equity Acquisitions,...

  • Client Care Specialist 2

    3 hours ago

    Houston, United States AIDS Healthcare Foundation Full time

    WHO WE ARE: AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of doing something that really makes a difference in peoples lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare...

  • Client Support Specialist

    6 days ago

    Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...

  • Medical Assistant

    7 days ago

    Houston, United States Harris County Full time

    **Position Description**: **_Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation._** **About Harris County Public Health**: Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the...

  • Client Support Specialist

    7 days ago

    Houston, United States ProSoftware Full time

    Job DescriptionJob DescriptionPosition Summary:The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as...

  • Client Care Specialist 2

    2 weeks ago

    Houston, United States AIDS Healthcare Foundation Full time

    Job DescriptionJob DescriptionOverviewAMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its...

  • Client Intake Specialist

    Found in: Resume Library US A2 - 7 days ago

    Houston, Texas, United States Lewis Brisbois Full time

    Overview: Lewis Brisbois offers legal practice in more than 40 specialties, and a multitude of sub-specialties. Our attorneys have broad knowledge, experience, and sensitivity to our clients’ unique needs. Through interaction among our practice groups, Lewis Brisbois provides a wide range of legal services to each client with a continuity of representation...

  • Client Intake Specialist

    Found in: Resume Library US A2 - 7 days ago

    Houston, Texas, United States Lewis Brisbois Full time

    Overview: Lewis Brisbois offers legal practice in more than 40 specialties, and a multitude of sub-specialties. Our attorneys have broad knowledge, experience, and sensitivity to our clients’ unique needs. Through interaction among our practice groups, Lewis Brisbois provides a wide range of legal services to each client with a continuity of representation...

  • Client Relationship Specialist

    Found in: Resume Library US A2 - 4 days ago

    Houston, Texas, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results. As a Client Relationship Specialist at Real Equity Acquisitions,...

  • Client Billing Specialist

    2 weeks ago

    Houston, United States Medical AR Management Services, LLC Full time

    Job DescriptionJob DescriptionSummary: The Client Billing Specialist will have the responsibility of managing all outstanding customer Client billed accounts receivables. This position is expected to improve cash flow, minimize bad debt, and manage the overall health of the assigned receivables by providing accurate invoices and prompt billing issue...

  • Client Care Specialist 2

    Found in: Resume Library US A2 - 2 weeks ago

    Houston, Texas, United States AIDS Healthcare Foundation Full time

    WHO WE ARE: AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!   Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS...