Client Support Specialist

4 weeks ago


Houston, United States ProSoftware Full time
Position Summary:

The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist will be a key advocate for customer success, support and translating clients' needs into PSR (product specifications) for Pro Software enhancements. Furthermore, this individual will be a Subject Matter Expert (SME) in the payroll, benefits, tax and accounting functional areas. This position reports to the Head of Support.

Essential Job Functions:
  • Resolves support ticket requests from customers by training, configuration, or system updates.
  • Manages overall customer success by leading recurring meetings that focus on resolving customer issues and enhancing the system to meet customer needs.
  • Provides insight to and support of the customer throughout the full project lifecycle (Sales-implementation-support).
  • Prepares and conducts user training as well as developing client training material.
  • Documents and maps customers' business processes and third-party integrations and identifies areas of opportunity for increased client satisfaction (either during sales or implementation process)
  • Acts as liaison between the client and the business and effectively communicates client needs related to software functionality and performance.
  • Identifies future development needs based on client processes and provides development team with design documentation for client-specific development.
  • Reviews, analyzes, and evaluates business needs and works with technical resources to design effective, simple, and creative automation solutions.
  • Plan and complete assignments within deadlines.
  • Participate in internal QA process to test customer issues/enhancements and provide feedback
Knowledge Skills & Abilities:
  • 3+ years' experience implementing or supporting Enterprise Resource Planning (ERP), Payroll or other application software implementations required.
  • In-depth understanding of both PEO Software and the PEO business preferred.
  • Business process or Value Stream Mapping (VSM) and consulting experience.
  • Experience with Microsoft Project.
  • Project Management Professional (PMP) certification or equivalent a plus
  • Team player with strong communication, interpersonal, and collaboration skills.
  • Takes ownership of issues and drives them to completion.
  • Excellent communication and documentation skills.
  • Ability to present ideas effectively, either orally or in writing.


  • Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...


  • Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...


  • Houston, United States ProSoftware Full time

    Job DescriptionJob DescriptionPosition Summary:The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as...


  • Houston, United States Pro Software Full time

    The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer’s current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist will be a key...


  • Houston, United States SV Consulting Services Full time

    Your Gateway to a Rewarding Career!! Are you passionate about your clients and delivering outstanding customer service? SV Consulting Services is on the lookout for a Client Support Specialist to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting...


  • Houston, United States AMG Marketing, inc Full time

    Job DescriptionJob DescriptionAt our company, we deliver the industry's most innovative and unforgettable client experience. We bring together services and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us...


  • Houston, United States Arcxis Full time

    This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The Client Service Speciali Client Service, Specialist, Customer Service, Data Entry, Manufacturing, Retail, Client


  • Houston, United States Lewis Brisbois Bisgaard & Smith LLP Full time

    Overview The Houston office of Lewis Brisbois is seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting...


  • Houston, United States AIDS Healthcare Foundation Full time

    WHO WE ARE: **AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!** Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? **If so, AIDS...


  • Houston, United States NOV Full time

    JOB DESCRIPTIONUnder general direction, provides all levels of end user PC support. Coordinates configuration, installation and general troubleshooting of PC hardware and software. Implements hardware and software testing. Provides customer service and basic user training to internal customers. Performs restorative and maintenance actions either remotely or...


  • Houston, United States MCIT Business Solutions Full time

    Job DescriptionJob DescriptionAbout Us:MCIT Business Solutions is a provider of IT solutions, committed to delivering top-notch services to our clients. We pride ourselves on our dedication to excellence and our innovative approach to solving complex technical challenges. Job Description:We are seeking a highly skilled Senior Support Specialist to join our...


  • Houston, United States Lewis Brisbois Bisgaard & Smith Full time

    Overview: The Houston office of Lewis Brisbois is seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting...


  • Houston, United States AIDS Healthcare Foundation Full time

    WHO WE ARE: AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of doing something that really makes a difference in peoples lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare...


  • Houston, United States Adaptive Construction Solutions Full time

    CRM Support Specialist Adaptive Construction Solutions - Houston, TX Pay & Benefits of CRM Support Specialist: + $50,000 to $60,000 salary per year. + Work with the largest intermediary in the renewable energy industry with apprenticeships. + Room for growth within the role and department. + PTO, Health, Dental, Vision, Health Savings Account, Holiday Pay...


  • Houston, Texas, United States Saunders Staffing Agency Full time

    The Client Service Specialist provides administrative client services to both internal and external clients. In this capacity, the Client Service Specialist will: Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer-level support are optimized to...


  • Houston, United States AIDS Healthcare Foundation Full time

    Job DescriptionJob DescriptionOverviewAMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its...


  • Houston, United States The Staff Pad Full time

    Job DescriptionThe Staff Pad is seeking a Client Success Specialist in Houston, Texas. Our client got their start over 48 years ago, and were one of the first in-building property technology innovators. Today, they are building on that legacy as a stable, by being an innovative provider of video, data, and digital transformation services to the largest...


  • Houston, United States Adaptive Construction Solutions Full time

    Pay & Benefits of CRM Support Specialist:$50,000 to $60,000 salary per year. Work with the largest intermediary in the renewable energy industry with apprenticeships. Room for growth within the role and department. PTO, Health, Dental, Vision, Health Savings Account, Holiday Pay and more Responsibilities of CRM Support Specialist:Implement, configure, and...


  • Houston, United States The Staff Pad Full time

    Job DescriptionJob DescriptionThe Staff Pad is seeking a Client Success Specialist in Houston, Texas. Our client got their start over 48 years ago, and were one of the first in-building property technology innovators. Today, they are building on that legacy as a stable, by being an innovative provider of video, data, and digital transformation services to...


  • Houston, United States Real Comfort Living Llc Full time $17 - $18

    Responsibilities:Provide assistance to residents in working toward the program goals of healthy recovery, medication compliance, and self-sufficiency.Monitor client progress. Counsel and guide clients in developing goals.Provide ongoing individual support and encouragement to clients.Input and maintain accurate records of residents’ progress through...