Specialist, Client Services

2 weeks ago


Houston, United States American Bureau of Shipping (ABS) Full time

The Client Services Specialist is responsible for managing the sales and customer service to all contracted clients. These activities include all facets of servicing the client, including audit scheduling, contract, and program adjustments, cross-selling opportunities, and general relationship management responsibilities.

**What You Will Do**:

- Manage meeting scheduling KPIs for the group.
- Training/reinforcing processes and procedures.
- Addressing customer complaints with individual Client Service when needed.
- Client services responsibilities for a dedicated group of clients to include key accounts, including: scheduling audits, optimizing clients’ and auditors’ audit schedules, maximizing audit days for a given level of customer demand, answering clients’ questions about the certification process, understanding clients’ certification needs, identify and offer the best type of service to meet clients’ needs and accreditation requirements, update the scope of work as necessary and send to customer as a proposal.
- Receive, review, and execute all client requests related to their relationship with ABS Quality Evaluations Inc.
- Actively work with the operations department to develop and implement activities to enhance the client/company relationship.
- Review each relationship for efficiencies, profitability, and cross-selling opportunities. Use interface with clients to maximize cross-selling opportunities.
- Refer new business opportunities to the sales department for quotation and follow-up.
- Interface with operations services to ensure efficient audit delivery and accounts receivable maintenance.
- Promote teamwork within the group and cross-train fellow team members.
- Other responsibilities as assigned and as the position expands.

**What You Will Need**:
Education and Experience
- High School Diploma or equivalent work experience preferred.
- 5 years of experience or a combination of education and experience in a business/technical discipline or equivalent business/quality-related experience.
- Knowledge of ISO 9000, QS-9000, and ISO 14000 Standards and certification requirements or ability to develop such knowledge with training are preferred.

Knowledge, Skills, and Abilities
- Proven planning skills and ability to learn to schedule auditors.
- Excellent verbal and written communications skills; excellent telephone communications skills.
- Ability to work independently and comfortably perform multiple functions/tasks in a very high paced intense environment.
- Good business background, strong interpersonal skills, service-oriented, and customer sensitive, with concern for accuracy, effectiveness, flexibility, and innovation.
- Must have a positive attitude and be success oriented.
- Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.

**Reporting Relationships**:
Reports to the Operations Manager.



  • Houston, United States Arcxis Full time

    This position will act as a communication point between New Home Builders and field personnel. The ideal candidate will be able to determine daily route for field inspectors based on clients build cycles and closing lists. The Client Service Speciali Client Service, Specialist, Customer Service, Data Entry, Manufacturing, Retail, Client


  • Houston, United States CityVet Full time

    Job DescriptionJob DescriptionHappy people. Healthy pets.At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in...


  • Houston, Texas, United States Saunders Staffing Agency Full time

    The Client Service Specialist provides administrative client services to both internal and external clients. In this capacity, the Client Service Specialist will: Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments, cross-training, and peer-level support are optimized to...


  • Houston, United States Arcxis Full time

    Description Company Overview: ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings...


  • Houston, United States Arcxis Full time

    Job Type Full-timeDescriptionCompany Overview:ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy,...


  • Houston, United States ARCXIS Full time

    Job DescriptionJob DescriptionDescription:Company Overview:ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and...


  • Houston, United States TCE Houston Full time

    If you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at Third Coast Events Inc. In this role, you'll have the chance to build a strong foundation of customer service expertise while...


  • Houston, United States County of Harris Texas Full time

    Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation. About Harris County Public Health:Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together Client Service, Mobile, Specialist, Public Health, Clinical, Service, Healthcare


  • Houston, United States Medical AR Management Services, LLC Full time

    Job Description Job Description Summary: The Client Billing Specialist will have the responsibility of managing all outstanding customer Client billed accounts receivables. This position is expected to improve cash flow, minimize bad debt, and manage the overall health of the assigned receivables by providing accurate invoices and prompt billing issue...


  • Houston, United States Medical AR Management Services, LLC Full time

    Job DescriptionJob DescriptionSummary: The Client Billing Specialist will have the responsibility of managing all outstanding customer Client billed accounts receivables. This position is expected to improve cash flow, minimize bad debt, and manage the overall health of the assigned receivables by providing accurate invoices and prompt billing issue...


  • Houston, United States H-Town Veterinary Specialists Full time

    Job DescriptionJob DescriptionJob Duties Client Service RepresentativeOur expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary SpecialistsEnthusiasm is the key to this positionDeep desire to coordinate and achieve Client satisfactionDesire to maintain smooth communication between client and clinician for...


  • Houston, United States Lewis Brisbois Bisgaard & Smith LLP Full time

    Overview The Houston office of Lewis Brisbois is seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting...


  • Houston, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results.As a Client Relationship Specialist at Real Equity Acquisitions, you...


  • Houston, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results. As a Client Relationship Specialist at Real Equity Acquisitions,...


  • Houston, United States Real Equity Acquisitions Full time

    Job DescriptionJob DescriptionReal Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results.As a Client Relationship Specialist at...


  • Houston, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results. As a Client Relationship Specialist at Real Equity Acquisitions,...


  • Houston, United States Real Equity Acquisitions Full time

    Real Equity Acquisitions is a leading real estate investment company operating in multiple markets. We specialize in buying, renovating, and selling properties to provide quality housing to our clients. Our success is driven by our commitment to excellence and delivering outstanding results. As a Client Relationship Specialist at Real Equity Acquisitions,...


  • Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...


  • Houston, United States ProSoftware Full time

    Position Summary: The Client Support Specialist develops a relationship with the customer addressing their system needs by understanding the customer's current business processes and helps ensure that their Pro Software configuration meets their business objectives. The customer relationship will exist post-implementation as the Client Support Specialist...


  • Houston, United States Lewis Brisbois Bisgaard & Smith Full time

    Overview: The Houston office of Lewis Brisbois is seeking a Client Intake Specialist with legal experience. The Client Intake Specialist is responsible for handling the intake process for their local office by organizing and tracking new client data and processing new matter memos. Essential functions of this role include but are not limited to: conducting...