Customer Service Representative

1 month ago

Santa Clara, United States Indicate Technologies Inc. Full time
Job DescriptionJob Description

We are seeking reliable support personnel

About Us: Indicate Technologies Inc. is uniquely positioned to address the high technology markets of the Western United States in the field of precision dimensional metrology and 3D printing. Celebrating our 20th anniversary, Indicate Technologies is experiencing success and growth. Since 2014, we have expanded operations to the Pacific Northwest. Our 2024-25 business plan anticipates continued expansion. Visit our website to learn more.

About You: Our ideal candidate is a motivated self-starter who is able to work under guided supervision to complete time-sensitive tasks. You must have outstanding communication and customer service orientation, able to apply analysis, new/customized approaches, and complex problem solving skills to support our team and customers.

Essential Functions:

SERVICE COORDINATION

  • Schedule, coordinate, and follow up on service and documentation

  • Interpret records and verify test data, comparing to known standards and criteria

  • Properly label and assure completion of documentation and certifications as required

  • Assist in the preparation of individual proposals and quotations

  • Work with manager to establish departmental goals and accountabilities

  • Ensure that all product shipping to customers meet customer requirements

  • Evaluate and coordinate customer requirements; including installation location and facility requirements

  • Act as point of contact and provide technical support to customers and potential customers

  • Assure customer specifications and inspection records are properly maintained

  • Participate in various engineering and troubleshooting projects

ADMINISTRATIVE

  • Interact with clients, vendors and visitors

  • Prepare responses to correspondence containing routine inquiries

  • Trains staff in work and safety procedures, and in the operation of equipment and supplies; implements procedures and standards

  • Maintain office calendar to coordinate work flow and meetings

  • Supervises equipment maintenance and calibration status to minimize down-time

  • May conduct research, compile data and prepare papers for consideration and presentation to Officers

  • Set up and coordinate meetings and conferences

  • Sign for and distribute UPS/FedEx or similarly delivered packages; prepare and track outgoing shipments

  • Field unassigned calls: capture customer information, assist, and assign to appropriate person or department as needed

OTHER

  • Maintains a clean, organized and safe work environment

  • Special projects, and other functions and duties as may be required

Requirements:

  • Excellent written, verbal, and nonverbal interpersonal and communication skills

  • Must be a self-starter who is able to work with minimal supervision to complete time sensitive tasks

  • Excellent customer service skills

  • Experience with technical documentation

  • Ability to engage in independent decision-making and problem-solving skills, combined with an ability to clearly and assertively ask questions, request development feedback, training, support, and resources as necessary to perform all functions effectively

  • Ability to effectively use common word processing, spreadsheet, internet browsing, and graphics software applications, and the ability to learn advanced and specialized functions of such software applications or new applications as necessary

  • Ability to independently advance skills as required to meet shifting job requirements in a dynamic and growing organizational environment

  • Ability to effectively challenge and enhance the professional development of others within the organization drawing on an appropriate balance of assertiveness, tact, and respect

  • Maturity and safe work habits in an industrial environment required

  • Ability to work some overtime required

  • Some sales support experience is desirable, but not mandatory

  • Experience managing the calendar of a busy office

  • Ability to interact with others effectively within a diverse organization

Benefits:

  • Paid vacation, sick time and holidays

  • Medical, dental and vision benefits

  • 401(k) plan


For more information, please visit our website at: www.indicatetechnologies.com


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