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Customer Service Representative

2 months ago

Santa Clara, United States Syncreon America Inc Full time
Looking for a new opportunity? Excited to join a growing team? 
Join us and contribute to a company that values quality, safety, and continuous improvement.
At DP World, we work toward continuous growth and excellence as an organization and are looking for individuals that want to do the same. This opportunity will give the ideal candidate the experience desired to accelerate their career.

We are looking for a Customer Service Representative for our Santa Clara, CA  facility. It's an exciting time to join the DP World team 

DP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. We are looking for a natural leader at our Perris site. If you have supervision experience in logistics, manufacturing and 3PL/4PL industry;  apply now.

Compensation: $20-$25 per hour.

As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing
. 

About the Role

How you will contribute

-Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s.
-Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
-Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
-Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
-Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
-Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions.
-Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.
-Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
-Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
-Participating in syncreon control tower / customer projects.
-Being the voice of the customer.
 

Your Key Qualifications

-Fluency in oral & written English is essential.
-2 years’ work experience in a high tech customer services and logistics’ environment.
-Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
-Responsiveness in dealing with Customer requests.
-Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
-Excellent interpersonal skills.
-Ability to work as part of a team and assist other team members during peak volume periods
-Experience in carrier network management.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.  

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Note
Candidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.