Electronic Services Representative

1 month ago

Monterey Park, United States F & A FEDERAL CREDIT UNION Full time
Job DescriptionJob Description

At F&A Federal Credit Union, we are creating exceptional financial opportunities for our members and their families today, and for generations to come. We proudly serve employees of the LA County Fire Department, Agricultural Commission / Weights & Measures, and local municipal employees and their families. Our mission is to help our members reach their financial goals at every life stage by providing access to the highest value products, superior service, and trusted advice. To really stand out in a constantly changing world, each of us at F&A is values-driven at every level and sharing in the responsibility for creating a great workplace. As part of the F&A team, you will enjoy these outstanding benefits:

  • Medical, Dental, Vision, and Life Insurance – 100% of employee premiums are paid by F&A
  • Subsidized medical premiums for dependents
  • Employee Loan Discount Program – even better rates on your home and car loan
  • 401k with employer match up to 3.5%
  • Profit sharing – 6% of annual salary is contributed each full calendar year worked
  • Paid time off accrual starting at 4 weeks per year
  • Up to 13 paid holidays
  • Flexible spending accounts for health and dependent care
  • Voluntary plans – additional life insurance available for employee and family
  • Educational assistance program
  • Employee assistance program

Essential Job Responsibilities

As an Electronic Services Representative, you will be responsible for providing member support, problem resolution, and completing electronic transfer of funds. You will collaborate with your team to ensure that our members are supported in all areas of electronic services.

  • Access Federal Reserve for processing and/or confirmation of wires.
  • Resolve complex member questions and complaints related to electronic services.
  • Process shar/loan transactions and adjustments.
  • Complete log for all Regulation E error resolutions.
  • Supports Card Services, including but not limited to processing card orders, block lost/stolen cards, unrestricting cards awards redemptions.
  • Assists members and staff with digital banking related questions.
  • Processes items deposited via Remote Deposit Capture.
  • Contacts members regarding potentially fraudulent payment transactions.
  • Assists with various department responsibilities, including, ADH, bill pay, and share drafts.
  • Review department policies and procedures to ensure accuracy.
  • Available to work the Credit Union’s core business hours, Monday – Friday 8am – 5 pm.

Qualifications

  • High school diploma or GED
  • Ability to be bonded and retain status
  • One (1) to three (3) years of similar experience – preferably in electronic funds transfer
  • Strong verbal and written communications skills
  • Computer and software proficiency (MS Word, Excel, Financial)
  • Accurate typing/data entry and processing of data; ability to work on a PC for 6-8 hours per day
  • Ability to evaluate, plan and prioritize work effectively and independently
  • Must be adaptable to different and changing situations and solve problems
  • Ability to deliver courteous, friendly, and professional service
  • Ability to work independently with minimal supervision

F & A Federal Credit Union is an equal employment opportunity employer. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) ordinance.

Submitting your resume serves as only an inquiry for employment. If your skills and experience are a good match for the role, you will be asked to complete an official application for employment prior to meeting with us for an interview. For consideration, please submit your resume to jobs@fafcu.org.

Hourly range: $20.57 – $25.71.

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