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IT Support Specialist

2 months ago

Erie, United States Essentra Full time
Job DescriptionJob Description

Essentra is immediately hiring for an Information Technology (IT) Support Specialists located in Erie, PA to join our IT Team. As an IT Support Specialist you will support, administrate, maintain and optimize key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing to ensure the stable operation of the organizations IT end user service provision in accordance with global standards.


Essentra is a global market leader in plastic injection molded, vinyl dip molded and metal components with a portfolio of over 40,000+ products to meet our clients needs.



What we offer:

  • Competitive compensation and bonus
  • Medical, Dental, Vision Insurance
  • 401K + match
  • Vacation Time and Holidays



What you will do:

  • Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organization, with commensurate travel as appropriate.
  • Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing.
  • Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region.
  • Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s).
  • You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact.
  • Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk.
  • Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team.
  • Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager)
  • Drive continuous technical improvement of the IT Operations services and satisfaction scores.
  • Deployment of IT Operations security measures
  • Continually maintaining cyber awareness to ensure that good security practices are always followed.
  • Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates.
  • Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested.



What we look for:

  • 2+ years of IT Support experience within large-scale 24/7 enterprise environments hosting 000s of users, complex systems, multiple cloud services and business locations
  • Windows-based computer system experience, enterprise connectivity, including Microsoft applications across a global organization with on premises and cloud-based services
  • Technical understanding of Microsoft end user/MW technologies: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365 with EMS and associated scripting, Exchange, Teams, SharePoint, Citrix/RDS
  • Office Audio-visual experience
  • Printing (and Label Printing) experience
  • Microsoft certification in at least one of operating system or Office365


Headquartered in the United Kingdom, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centers and 33 sales & service centers serving c.69,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.



Essentra Components is an Equal Opportunity & E-Verify employer.