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Partner Relations Manager

2 months ago

Richmond, United States Edventure More Full time
Job DescriptionJob DescriptionDescription:

COMPANY DESCRIPTION

EDMO is a thriving educational nonprofit that has been inspiring and empowering young minds since 2004. With a dedicated team of 30+ passionate full-time professionals and 400+ summer and school year staff, we have grown into a leading provider of out-of-school program providers.


Our award-winning summer camps and after-school programs have reached hundreds of thousands of children, making a significant impact in their lives. Over the years, EDMO has gained recognition for its innovative approach to STEAM (Science, Technology, Engineering, Arts, and Math) and SEL (Social and Emotional Learning) education, as well as its commitment to making learning engaging and accessible to all.


EDMO's growth trajectory has been impressive, with expansion into multiple regions and over 200 partnerships with school districts in Northern California. Our organization's commitment to quality programming and equitable access has been acknowledged through various accolades, including:

  • Recipient of the 2020 NSLA Excellence in Summer Learning Award
  • Voted "Best of the Bay" for 15 consecutive years
  • Featured on CNN, ABC, TODAY, Common Sense Media, Wall Street Journal, NPR Forum, and more


With a strong foundation and a clear vision for the future, EDMO continues to make a positive difference in the lives of children and communities. We envision a more connected world where all people feel confident on their journey toward self-discovery and cultivate a deep sense of responsibility. Join our team and be part of an organization that is providing every child with the opportunity to cultivate curiosity, courage, and kindness


Position Summary:

Our mission is to create equitable access to high-quality after-school and summer programs that inspire curiosity, courage and kindness. We use a co-design approach with our district and community partners to achieve our mission, making sure that we center the hardest-to-reach children and families in the design of our programs.


The Partner Relations Manager is integral to our equity-centered, mission-aligned, co-design process with our district and community partners. The Partner Relations Manager builds, fosters, and maintains relationships with partners and acts as the main point of connection between the partner, field staff and remote team. They ensure that the partnership reaches its full potential and addresses equity challenges from multiple angles unique to the community. They regularly lead evaluation processes to ensure partner, student and staff needs are met and that all stakeholders are satisfied with the services and programs provided by EDMO. This role serves as the connection between partners and EDMO internal departments in program infrastructure building. They advocate internally for additional support, training and systems needed in the field.

Additionally, the Partner Relations Manager interfaces with potential new partners/districts, community partners and agencies, as well as local high schools and higher learning institutions to create a holistic program design that leverages community strengths for the betterment of our students and staff. They actively participate in new partner acquisition activities.

This position also includes supervisory duties, managing the Senior Program Managers, synthesizing their insights into actionable, measurable program improvements, holding them accountable for their own relationships and job performance and providing guidance and support to ensure effective operations and partnership satisfaction.


Primary Duties/Responsibilities:

Build and Maintain Relationships:

  • Develop long-term relationships with key stakeholders , addressing partner concerns and complaints.
  • Act as the primary point of contact for all district and community partners, maintaining regular communication to foster strong relationships and address any issues or concerns.
  • Check in quarterly with relationships held by the Senior Program Managers (e.g. School Principals/Vice Principals at each location).

Partnership Development:

  • Have clear vision and strategy around relationships with important and influential stakeholders. Once identified, keep a healthy and strong connection with them.
  • Ensure strong relationships with stakeholders in order to increase retention of partner contracts.
  • Identify and outreach to community partners and agencies that can add value to the partnership (e.g. local musicians, presentations by police/fire departments, local trauma-informed trainers, high school clubs that can provide volunteers, Americorp senior volunteers, local community colleges, etc.)
  • Work with internal EDMO team to create any new systems needed to support new community or district partnerships.
  • Lead outreach and district partner onboarding for assigned partnerships and regions.
  • Schedule, prepare, and lead regular, organized meetings with key partners or potential new partners.

Program Operation and Management:

  • Familiarize yourself with partner contract and agreement and ensure the program includes all aspects of the agreed contract between EDMO and partner
  • Offer on-site support as needed to support Senior Program Managers in overseeing the day-to-day operations of programs.
  • Visit program sites weekly to check on program operations and gather feedback on quality improvements
  • Co-create plans with Senior Program Managers and EDMO departments to ensure implementation of agreed upon contract between Partner and EDMO.
  • Use creative thinking and problem-solving skills to develop relevant and timely program solutions.
  • Advise partners on key profitable and efficient program delivery options.

Supervisory Responsibilities:

  • Manage and supervise Senior Program Managers, providing guidance and support to ensure effective operations and partnership satisfaction.
  • Coach Senior Program Managers in appropriate partner interactions and meeting etiquette in collaboration with the Senior Partner Relations Manager.
  • Create and manage site training schedules, including any speciality partner contract training. Ensure Program Managers are equipped to create training content agendas and to lead and implement all training and tools.

Project Management:

  • Lead project management duties for each partnership assigned, outlining deliverables and holding all parties accountable for meeting deadlines.
  • Facilitate information flow from partners to internal teams, ensuring communication flow from partners to EDMO departments.

Performance Monitoring and Improvement:

  • Monitor and evaluate the success of partnership initiatives, making data-driven recommendations for improvement and growth.
  • Conduct, facilitate, or participate in regularly scheduled partnership reviews to ensure EDMO is satisfying partners’ program and service level requirements.
  • Review program evaluation results and create measurable action plans with Senior Program Managers to address any concerns.

Revenue Generation:

  • Identify and evaluate new potential district partners, conducting market research and analyzing industry trends.
  • Communicate current partners’ interests and needs to the Partnership Director and internal EDMO team to convert into future revenue generation streams or programs.
  • Inform partners/clients of additional or future programs/services that EDMO may be considering.

Collaboration and Communication:

  • Collaborate with cross-functional teams to drive partnership initiatives, negotiate agreements, and manage ongoing relationships.
  • Inform internal teams (Curriculum, Warehouse, Field Operations, Customer Relations, etc.) of outcomes from reviews and make adjustments as necessary.

Other Duties:

  • Any other duties as assigned.


Requirements:

Knowledge, Skills, and Abilities:

  • Bachelor’s degree in a relevant field such as Business, Marketing, Communications, or a related discipline.
  • Up to four (4) years of experience in a similar role or related field; two of which are preferred to be in a supervisory role.
  • Strong negotiation, communication, and interpersonal skills to effectively convey information and collaborate with partners and stakeholders.
  • Skill in managing partner relations, tracking performance measures, ensuring their needs are met, and facilitating problem-solving.
  • Experience in negotiating agreements and contracts with partners and ensuring terms are favorable for all parties.
  • Collaboration skills to work closely with different departments and teams within the organization to support partner initiatives.
  • Management ability to lead partner meetings and guide Senior Program Managers in a manner consistent with EDMO values and mission.
  • Proven experience as a partner/client relations manager or Relationship Manager.
  • Experience in acquiring, retaining, and nurturing partnerships to meet organizational goals.
  • Collaborative mindset and the ability to effectively work with cross-functional teams.
  • Proficient in systems (Google, Slack, Monday, etc).
  • A customer-oriented attitude and aptitude, ability to think like a partner.
  • Experience in an education related field is a plus

EDMO OFFERS:

  • Workplace Culture and Environment:
  • An inclusive, supportive, and growth-oriented workplace.
  • A diverse workforce fostering a collaborative, people-oriented culture.
  • Employee Benefits:
  • New hire welcome package/gift.
  • Health Benefits: Medical, Dental, Vision, Life AD&D.
  • Paid Time Off.
  • Holiday Pay: 13 Federal Holidays + winter holidays (TBD closure days in December - January) - subject to specific site/school schedules.
  • After one year and 1000 hours of service, 401k with matching (immediate vesting when contributions begin).
  • Pretax Health and dependent care flex plans.
  • Employee Assistance Programs (EAPs), including employee discounts on wellness and pet insurance.

Professional Development:

  • Learning and development opportunities through LinkedIn Learning.


Location Requirements:

  • This position will be hybrid to Northern California and will be required to visit locations up to two times a week. There are locations in West Contra Costa County and East Palo Alto.


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Driving to program locations / schools
  • Prolonged periods of standing and moving around with kids in the programs
  • Ability to squat or kneel down to speak with kids on their level
  • This position requires the ability to occasionally lift 25 pounds to a height of 3-4 feet


COMPENSATION:

  • This is a full time, regular exempt position. The salary range is $83k - $85k and will be commensurate with experience and location.


EDMO is an equal opportunity employer that is committed to diversity, equity inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. EDMO makes hiring decisions based solely on qualifications, merit, business needs at the time, and organizational value fit.