Assistant Property Manager

4 weeks ago

Richmond, Virginia, United States Enterprise Community Partners Full time
Job Summary

As an Assistant Property Manager at Enterprise Community Partners, you will play a critical role in ensuring the safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. You will serve in the capacity of the Property Manager in their absence and be responsible for implementing sales and marketing activities to achieve occupancy goals.

Key Responsibilities
  • Consistently demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE, and SUCCESS in all activities and interactions.
  • Interact routinely with residents, communicating effectively, appropriately, and courteously to ensure all areas of concern are addressed promptly and professionally.
  • Implement sales and marketing activities to achieve occupancy goals, recommending strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy.
  • Comply with Enterprise Residential's policies and procedures and external regulatory requirements, ensuring a solid understanding of operational and human resources policies and procedures.
  • Collect rents, monitor and manage delinquencies and collections, and maintain accurate records.
  • Provide direction to the team in the absence of the Property Manager, promoting resident services initiatives and driving efforts at the community level.
  • Prepare, monitor, and distribute reports on operational and financial data, assisting in processing property expenses and participating in required training sessions.
Qualifications
  • Minimum three (3) years' experience in property management, leasing, or a related field.
  • High School Diploma or G.E.D.
  • NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
  • Ability to work in a fast-paced environment, demonstrating strong organizational and follow-up skills, along with an ability to manage multiple priorities.
  • Strong verbal and written communication skills, with the ability to interact, in English, with a diverse group of associates, residents, and external agencies.
  • Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.
  • Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence, and/or documentation.
  • Strong computer and keyboarding skills, with proficiency in Microsoft Word and Excel, and the ability to quickly master new applications.
  • Excellent interpersonal skills, positive attitude, enthusiasm, and energy, with a strong customer service orientation to older adults.
  • Strong attention to detail.
  • Ability to handle a high volume of telephone calls.
  • Possess and maintain timely and reliable transportation.
About Enterprise Community Partners

Enterprise Community Partners is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $72 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands - all to make home and community places of pride, power, and belonging.

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