IT Manager with Salesforce Expertise

2 weeks ago

Richmond, Virginia, United States 4Convergence, A Salesforce Consulting Partner Full time
Job Title: IT Manager with Salesforce Expertise

Our client, a leading Salesforce consulting partner, is seeking an experienced IT Manager to join their team in Richmond, VA.

Key Responsibilities:

  • Oversee all technology operations and evaluate them according to established goals.
  • Manage the technology operations and what each platform accomplishes for the Firm.
  • Complete Technology stack analysis to audit how the Firm is using the software and if it's ROI is in line with the goals of Firm Leadership.
  • Work with vendors to manage operations (e.g. network security) and evaluate them according to established goals.
  • Continue the build out of Salesforce CRM and evolve the platform with the business needs of the Firm.
  • Oversee the technology integrations with Salesforce.
  • Evaluate and recommend AI integrations to streamline and enhance Firm performance.

Requirements:

  • BA/BS degree required.
  • 5-7 years of IT experience required.
  • 3-5 years of experience managing a team of direct reports.
  • Experience in managing portfolio of projects across multiple business customers and delivery resources.
  • Deep experience with and understanding of Salesforce and/or capabilities built upon Salesforce Platform (ex. Litify, Veruna, Accounting Seed, etc.).
  • Strong project management skills; capable of completing highly complex projects and analyses.
  • Ability to manage a team of direct reports and to provide coaching, mentoring and performance feedback to further enhance the skills and abilities of the team.
  • Excellent organizational, written and verbal communication skills.
  • Demonstrated relationship management skills; ability to liaise and negotiate with multiple internal customers and outside vendors.

Preferred Experience/Expertise:

  • Law Firm Operations and/or Technology Support.
  • Experience with Litify and Accounting Seed.
  • Technology support operations/support team management.
  • Experience with implementing new IT systems.

About Our Client:

Our client is an EOE workplace that maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination.

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