Customer Relations Representative

3 weeks ago


Chicago, United States Jim Tom - State Farm Agent Full time $35,000 - $55,000
Job DescriptionJob DescriptionAs a State Farm Agent Customer Relations/Team Member you are vital to our daily insurance agency business operations and customers success. You grow our agency through meaningful insurance client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our insurance customers by proactively marketing relevant products and services. As an enthusiastic, energetic, attentive, sociable, and sales-minded professional, we are eager to have you on our team.

BENEFITS OFFERED
  • Paid time off (holidays and personal/sick days)
  • Base compensation (doe)
  • Bonus incentive
  • Profit sharing plan
  • Health premium allowance
  • Paid in office training
  • Growth potential/opportunities for advancement within my agency
RESPONSIBILITIES
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations.
  • Network to develop new prospective insurance customers in a variety of ways to market/sell all insurance products
  • Review existing customers' accounts to address gaps and cross sell additional products to customers based on their needs
QUALIFICATIONS
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Experience managing client relationships is preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • Dedicated to customer service - able to anticipate customer needs
  • Able to effectively relate to a customer - easily able to build rapport
  • Strong work ethics
  • Attention to detail - Ability to complete tasks on accurately
  • Coachable - Positive attitude
  • Energetic - Enthusiastic
  • Team player
  • Illinois INSURANCE Producer LICENSES are mandatory for this position or the ability to acquire asap
  • Current or recent insurance agency experience preferred
  • Bilingual Spanish helpful

This in office position is with a State Farm independent contractor State Farm Insurance Agent's office, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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