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Account Manager ASB Client Services

2 months ago

Twinsburg, United States Oliver Inc. Full time
Job DescriptionJob Description

Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day?

Oliver Inc. is hiring Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs

With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, reliability and flexibility as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success.

Oliver Inc. is seeking a dedicated Account Manager to join our ASB Client Services team. The ASB Client Services Account Manager delivers a high-quality customer experience, ensuring seamless interaction with ASB division accounts/clients. This role supports customer engagement from sales to production to delivery, with the goal of developing and retaining business. The Account Manager will cultivate strong relationships with existing clients and identify opportunities for growth within our comprehensive range of folding cartons and fiber-based packaging products and services.

  • Are you a relationship builder who excels in a fast-paced, customer-centric environment?
  • Are you a strategic thinker with an influential communication style and a proven track record of nurturing and growing client accounts?
  • Are you proactive, detail-oriented, and committed to delivering exceptional service?

If you are passionate about account management and ready to work with a team focused on customer satisfaction and business growth, we would like to meet you


About the Role:

As an Account Manager, you will:

  • Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
  • Create customer sales specifications for purposes of generating quotes/estimates and creating job layouts.
  • Regularly interface with customers on current and future projects and programs to facilitate quality product and timely delivery.
  • Develop and implement strategic plans to increase revenue from existing accounts, ensuring customer satisfaction and retention.
  • Analyze and qualify leads generated from tradeshows, identifying potential opportunities for business growth.
  • Collaborate with cross-functional teams to provide tailored solutions and support to clients, driving long-term partnerships and maximizing account value.

About You:

You're a fit for the role of Account Manager if your background includes:

  • Excellent oral and written communication skills.
  • General knowledge of the printing and packaging industry is preferred.
  • Ability to multi-task in a high-volume, fast-paced environment.
  • Three or more years of experience in account management or customer service, with a proven track record of growing revenue from existing accounts.
  • Experience in lead qualification and business development.
  • Bachelor's degree preferred.
  • Proficiency in Windows, Word, Excel, ERP, and CRM systems.
  • Willingness to travel occasionally, including overnight trips when necessary.

Oliver Inc is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.





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