Job File Coordinator

4 weeks ago

Olathe, United States SERVPRO of Kansas City Midtown Full time
Job DescriptionJob DescriptionThe Job File Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment

Primary Responsibilities
  • Monitor job file status to ensure accuracy in all job file documentation daily.
  • Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
  • Create/review estimate based on scope and photos from Production crew.
  • Maintain an accurate Work in Progress board for all active leads/projects.
  • Monitor and ensure all client requirements are followed.
  • Maintain internal and external communications with all stakeholders.
  • Review timestamps and other datapoints to reflect accurate reporting/KPMs.
  • Complete and review job file documentation for final upload and the audit process
  • Perform internal audit of all projects to ensure estimate captures all work performed.
  • Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
  • Assist other departments, as needed
Education and Experience Requirements
  • 2+ year(s) of administrative or office-related experience
  • Experience with writing estimates, job file processes, and quality assurance are a plus
  • Experience in service industry environment is a plus
  • Outstanding written and verbal communication skills
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Ability to multi-task
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate and proprietary software
  • Minimum of HSD/GED preferred
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., MondayFriday. This position may require longer hours and potential for travel depending upon business needs.

Benefits
  • Competitive compensation
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company match
  • Paid time off
  • Employee Assistance Program (EAP)
  • Opportunities for professional development and progression

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