Site Reliability Engineer

1 month ago

Chicago, United States Oneview Healthcare Full time
Job DescriptionJob DescriptionSalary:

Position Overview: 

Site Reliability Engineers support and smooth functioning of the Oneview system for our hospital customers, using their advanced technical and coding skills. People in this role will be former systems administrators or operation engineers with strong coding skills. Career development in this role includes developing the skills to advance into Operational Management or Software Engineering. 

 

Key Responsibilities: 

Maintenance:  

  • Maintaining IaC repository and provisions new cloud environments using Terraform. 
  • Maintaining the tooling required to deliver repeatable and reliable deployment of software releases 
  • Deploying software releases to  internal Dev & QA environments using Octopus. 
  • Implementing, validating and operating disaster recovery procedures. 
  • Performing infrastructure patching and upgrades to infrastructural software components; OS, RDBMS, middleware. 

Monitoring and optimization: 

  • Configuring and utilizing monitoring tools to ensure the Oneview system is running efficiently and effectively, and proactively identify any issues. 
  • Identify, validate, and implement optimizations to infrastructure, or identify optimizations to software. 

Configuration management:  

  • Automating repetitive infrastructure and software configuration or maintenance steps using automation tools. 

Troubleshooting: 

  • Diagnose and resolve the most complex technical issues, as needed during system implementation and operation. 

Documentation and reporting: 

  • Writing, updating, and using documentation, including runbooks/playbooks  
  • Document changes, updates, and resolution of technical issues. 
  • Timely escalation of blockers or issues to management. 
  • Contribute to the Technical Operations and Engineering knowledge bases. 

Communication and collaboration: 

  • Work closely with other teams including Account Management, Professional Services, Customer Support and Engineering to ensure the smooth functioning of the Oneview system. 
  • Use communication skills to collaborate effectively with customers, partners and colleagues as required. 

On-site:

  • Traveling to customer sites when needed. 

 

Qualifications: 

Professional and educational:  

  • 5 years relevant work experience in systems administration, IT operations or operation engineering. 
  • A formal qualification in Information Technology, Computer Science or similar. 
  • Experience of working with sensitive data (PII & PHI). 

Technical knowledge:  

  • Hands-on experience supporting SaaS products. 
  • Strong coding skills. 

Communication skills:  

  • The ability to communicate effectively with end-users, stakeholders, and team members is essential. 
  • Fluent written and spoken English is mandatory. 

Experience with tools and technologies:  

  • Cloud: Azure Keyvault, Application Gateways, Network Security Groups, Azure App Config.  
  • CaC: Chef, Ansible, Puppet or similar  
  • Azure DevOps, Jenkins, Gitlab or other CI solutions also welcome.  
  • Containers: Docker, Kubernetes, Helm, Istio, Aquasec, Nexus IQ and associated security and standards tooling.  
  • CI/CD: Experience of full scale SDLC; Code Quality (Sonarqube or similar), Testing (BDD, Cucumber, TDD, NUnit, Specflow, Newman, Selenium), Build (Msbuild, Docker, Nuget), Publish (Nexus, ACR, Azure Artifacts), Deploy (Terraform, Chef, Docker, Kubernetes, Helm, Octopus)  
  • SRE: Experience of Canary, Blue/Green, Zero downtime deployments.   
  • Security: Experience of segregated secrets management for applications. 
  • Monitoring: Datadog, Splunk, APM and RUM, Pester 
  • Imaging: Packer, FOG, WDS, DSC 
  • Experience with task automation and configuration management scripting (e.g. PowerShell, Java Scripting). 
  • Intergration tools: Mirth, RabbitMQ, Service Bus 

 

General requirements: 

  • Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks. 
  • Excellent organizational, prioritization and problem-solving skills. 
  • Detail oriented. 
  • Applies analytical thinking. 
  • An enthusiastic and respectful manner with customers and colleagues. 
  • Availability to provide support to customers outside of core hours as and when required by clients including at points going on client sites as required. 

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