Home Service Dispatcher

2 weeks ago

Tampa, United States Acree Full time
Job DescriptionJob Description

Dispatcher- Tampa Florida

In this position, the Plumbing Dispatcher supports the technicians, management, and all customers. The Plumbing Dispatcher will support technicians and managers through various high-level administrative and customer service tasks. The Plumbing Dispatcher will always provide high-level customer service during their daily responsibilities.

Essential Job Functions:

  • Represent the Acree way- Positive, Passionate, and Professional.
  • Deliver exceptional customer service.
  • Prepare detailed work orders and supporting documents for every order.
  • Dispatch technicians promptly and provide ongoing scheduling services.
  • Utilize Service Titan to manage and monitor customer relationships.
  • Manage the scheduling of the different departments, assigning technicians based on availability, location, and job requirements for optimal efficiency.
  • Ensure adequate supplies and materials by creating and maintaining purchase orders.
  • Provide clients with comprehensive warranty information and process all warranties promptly.
  • Make sure that permits are pulled and closed promptly.
  • Contribute to accounts payable/receivable activities and provide the necessary documentation.
  • Generate weekly status reports tracking work orders, estimates, inquiries, etc.
  • File, scan, and other office tasks as required.

Qualifications:

  • 1-2 years of Home Service Plumbing Dispatching Experience preferred.
  • Ability to multi-task with a high level of accuracy and attention to detail and prioritization
  • Strong communication skills, written and verbal.
  • Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
  • Prior customer service experience is a PLUS
  • High School Diploma or GED equivalent.
  • Computer Skills (Microsoft Office).

Experience/ Education:

  • High school diploma or equivalent experience

Compensation:

  • $18-$25 hourly.

Schedule: Work in office Mon-Friday 10 am-7 pm may accommodate other shifts if needed. Rotating on-call schedule (from home).

Benefits:

  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k) matching
  • Short-Term and Long-Term Disability
  • Life Insurance
  • PTO
  • Paid Holidays
  • Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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