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Lead Dispatcher

2 months ago

Tampa, United States Acree Full time
Job DescriptionJob Description

Dispatcher- Tampa Florida

In this position, the Dispatcher supports the technicians, management, and all customers. The Dispatcher/Service Coordinator will support technicians and managers through various high-level administrative and customer service tasks. The Dispatcher/Service Coordinator will always provide high-level customer service during their daily responsibilities.

Essential Job Functions:

  • Represent the Acree way- Positive, Passionate, and Professional.
  • Deliver exceptional customer service.
  • Prepare detailed work orders and supporting documents for every order.
  • Dispatch technicians promptly and provide ongoing scheduling services.
  • Utilize Service Titan to manage and monitor customer relationships.
  • Manage the scheduling of the different departments, assigning technicians based on availability, location, and job requirements for optimal efficiency.
  • Ensure adequate supplies and materials by creating and maintaining purchase orders.
  • Provide clients with comprehensive warranty information and process all warranties promptly.
  • Make sure that permits are pulled and closed promptly.
  • Contribute to accounts payable/receivable activities and provide the necessary documentation.
  • Generate weekly status reports tracking work orders, estimates, inquiries, etc.
  • File, scan, and other office tasks as required.
  • Outbound calling to our customer database to schedule appointments
  • Follow up satisfaction calls to our completed jobs
  • Participate in training so that you grow and develop as a professional.
  • Maintain communication with dispatch and your manager.
  • Ability to stay calm in high-stress situations and keep a professional, calm demeanor
  • Conveys a positive impression of the company while establishing and building long-term customer relationships
  • Communicates effectively and collaborates with all internal departments to satisfy customer needs
  • Contributes to the department and company's success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying current on all updates processes and changes
  • Proactively identify areas for process change to improve customer-handling procedures
  • Train incoming new hires
  • Generate internal reports
  • Attend daily huddle meetings
  • Provide cancellation reports to manager.
  • Job scrubbing
  • Online bookings
  • Update technician job order

Qualifications:

  • 1-2 years of Home Service Dispatching Experience required.
  • Ability to multi-task with a high level of accuracy and attention to detail and prioritization
  • Strong communication skills, written and verbal.
  • Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
  • Prior customer service experience is a PLUS
  • High School Diploma or GED equivalent.
  • Computer Skills (Microsoft Office).

Experience/ Education:

  • High School Diploma or equivalent required, associates and college degrees preferred.

Compensation:

  • $24- $26 per hour.

Benefits:

  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k) matching
  • Short-Term and Long-Term Disability
  • Life Insurance
  • PTO
  • Paid Holidays
  • Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE