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Benefits Support Specialist

2 months ago

Houston, United States ProSoftware Full time
Job DescriptionJob DescriptionPosition Summary:
We are looking for a goal-oriented team member at the fastest growing software company in the PEO Software space. The Houston-based Benefits Support Specialist provides critical support to the team via system, Human Resource and Benefits specific business knowledge. The Benefits Support Specialist will be a key advocate for customer success, support and translating clients’ needs into PSR (product specifications) for Pro Software enhancements. Furthermore, this individual will be an SME in the Benefits functional area.

Who We Are Looking For:
We are looking for a teammate: who will share our values and our passion for building quality products; who enjoys what they do, is creative, loves to learn new things and will rise to meet all challenges; who will take ownership of their work and has the ability to work both independently and collaboratively with team members.

Responsibilities
  • Provides insight to, and support of, the customer throughout the full project lifecycle (Sales-implementation-support)
  • Resolves Benefit related Support Tickets
  • Shares knowledge related to Benefits practices and process with the client and the internal team
  • Prepares and conducts user training
  • Documents and maps customers’ business processes and third-party integrations and identifies areas of opportunity for increased client satisfaction (either during sales or implementation process)
  • Configure Pro Software to work for customer
  • Act as a QA Expert and test tickets related to Benefits
  • Acts as liaison between the client and the business and effectively communicates client needs related to software functionality and performance
Qualifications
  • Is a team player with strong communication, interpersonal, and collaboration skills
  • Possess an in-depth understanding of both Pro Software and the PEO business
  • Has an advanced knowledge of Benefits functions
  • Has excellent communication and documentation skills
  • Present ideas effectively, either orally or in writing
  • Knowledge of Medical, Dental, COBRA, ACA, 401k and other benefits areas
Deliverables
  • Support ticket resolution 
  • Configure client environments
  • Create and deliver training to clients
  • Test new product features

 

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