Operations Manager

3 months ago

Seattle, United States The Flying Locksmiths Seattle Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive Wages
  • Tools Provided
  • Uniforms Provided
  • Company Vehicle
  • Paid Training
  • Flexibility
  • Career Advancement Opportunities
  • Growing Industry
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance


Job Title: Operations Manager
Reports To: Franchise Owner

Key Areas of Responsibility:
The Operations Manager (OM) ensures maximum productivity, drives sales, controls expenses, and shrinkage, and remains compliant with company procedures in accordance with FlyLock Security Solutions Seattle expectations. A OM exceeds customers expectations by delivering WOW Customer service to all FlyLock accounts by living the pledge every day.

Duties:
  • Oversees the professional growth and development of all individuals within the office.
  • Recruits, hires, and trains a team of highly qualified Service Technicians.
  • Motivates FlyLock Technicians to provide WOW Customer Service
  • Enhance productivity level and market products to enhance sales and profits.
  • Assists commercial accounts with selecting merchandise.
  • Assists with training and developing FlyLock Technicians as directed.
  • Maintains billing records for all accounts.
  • Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised.
  • Develops new accounts through face-to-face and telephone contact with potential customers.
  • Ensures all company policies and loss prevention procedures are followed.
  • Maintains a safe working environment while ensuring FlyLock Technicians are implementing those practices including PPE (Personal Protective Equipment)
  • Ensure appropriate documentation is generated for each sale.
  • Complies with safe driving rules and procedures and ensures all FlyLock Technicians have approved driver status.
  • Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
  • Follow proper accident procedures.
  • Provide feedback regarding FlyLock Technicians performance to the owner.
  • Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment.
  • Processes returns and reconciles accounts.
  • Communicates FlyLock Technicians issues and concerns to the owner in a timely and confidential manner.
  • Adheres to and ensures FlyLock Technicians follow FlyLocks dress code standards.
  • Directs and oversees the work of one or more Service Technicians who perform locksmithing and security solutions work.
  • Assures quality customer service.
  • When necessary, performs locksmithing and security solutions work to supplement service needs.
  • Develops and executes marketing programs to grow referral source relationships for new business.
  • Provides support in bidding potential job opportunities by performing site visits, completing assessments, and entering information into the Flight Control System.
  • Oversees accounting functions (invoice approval, job contracts and budgets for large jobs, billings to customers, etc.).
  • Assures all appointments, customers, and partner information is properly entered into the company software program.
  • Assures timely collection of accounts receivable.
  • Manages operating budget including sales as well as fixed & variable costs within acceptable levels.
  • Oversees company vehicle maintenance program.
  • Performs other related duties as required.
Qualifications, Knowledge, and Skills:
  • Minimum of 5 years experience in the locksmith, security solutions, or other skilled trades or comparable experience or training.
  • Effective leadership and communication skills
  • Strong decision-making ability.
  • It is essential for the GM to foster and maintain a positive environment that develops and engages their team and generates sales.
  • Detail-oriented and organized.
  • Good relationship-building skills with a diverse population including all customers partners, technicians, and all other company employees.
  • Good written and verbal communication skills.
  • Ability to manage multiple functions at the same time and maintain good organizational skills.
  • Able to work with minimal supervision, both individually and as part of a team.
  • Ability to work all the hours (of operation) that we are open for business.
  • Ability to meet physical job aspects as listed on Essential Job Functions with or without reasonable accommodation.
  • Excellent project management skills.
  • Ability to effectively manage third-party vendors.
  • Basic computer proficiency including Microsoft Word, Excel, and Outlook.
  • Working knowledge of CRM systems such as SalesForce.
  • Ability to drive in compliance with company vehicle policy.
Physical Requirements:
  • Must be able to fluently understand, speak, and write English.
  • Ability to push, pull, and lift at least 50 lbs.
  • Ability to kneel, crouch and stoop.
  • Ability to reach above and below the shoulders.
  • Ability to use hands and fingers to grasp, twist, and pull.
  • Ability to climb a ladder and work above ground.
  • Withstand external weather conditions year-round.

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