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Housing Focused Case Manager
1 month ago
Our mission at Hope the Mission (HTM) Formerly known as Hope of The Valley (HOTV), is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants needs through an individualized and non-judgmental approach that will ultimately lead to long-term housing stability.
The Program Manager for Housing Navigation is responsible for supervising all aspects of the Housing Navigation Program to achieve its goals and objectives. This role involves designing and implementing plans and operations in line with contract and budget guidelines, overseeing resources, coordinating with community partners, and conducting ongoing progressive engagement to support participants and leverage Hope the Mission and community assets.
Primary Duties and Responsibilities
- Maintain a thorough understanding of the Scope of Required Services (SRS) and its contractual obligations.
- Achieve contract objectives by supervising staff, providing expertise, guidance, and training.
- Implement Quality Assurance systems, working closely with the Housing Services Director to highlight progress towards goals and outcomes.
- Coordinate day-to-day operations, including intake, creation of service plans, and housing stability plans for clients.
- Conduct weekly case conferencing meetings and case file audits to ensure participant records are complete and accurate.
- Conduct weekly staff supervision meetings and document discussions.
- Monitor program compliance with HOTV, LAHSA, and LAFH policies and procedures; maintain documentation of all program procedures.
- Coordinate collaboration efforts with community partners and landlords.
- Assist the Housing Services Director with landlord disputes/complaints, prioritizing the preservation of relationships.
- Support staff in case conferencing difficult cases and follow up with Interim Sites on case progress.
- Facilitate weekly meetings with Interim Housing Site or motel staff to advance housing cases.
- Assist the Housing Services Director with procedures and forms to enhance the operation of intensive case management and service delivery.
- Execute other duties as assigned.
Skills, Abilities, and Knowledge Needed:
Strong knowledge of best practices in case management and housing navigation, including case noting and documentation methods.
Expertise in designing and implementing housing stability plans.
Excellent written and verbal communication and critical thinking skills.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and basic database functions.
Deep understanding of participant acuity and ability to assess and consult on appropriate levels of care.
Ability to coach and mentor staff effectively.
Ability to work with diverse populations and individuals with limited English proficiency.
Knowledge of community resources and experience linking participants with appropriate services.
Strong client-focused approach, with skills in delegation, mentorship, stress management, leadership, and conflict resolution.
Proficient in Clarity/HMIS (Homeless Management Information System).
Other Requirements:
- Bachelor’s Degree in social work, public administration, business management, or a related field (preferred).
- Experience in program management, typically 3-5 years (preferred).
- Minimum 2 years case management experience in related field
- Commitment to maintaining confidentiality and adhering to ethical standards in handling sensitive information.
- High level of professionalism and integrity in all interactions.
- Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint.
- Ability to perform prolonged periods of sitting, as well as walking, standing, bending, squatting, climbing, kneeling, and twisting.
- Ability to grasp, push, pull objects such as files and file cabinet drawers, and reach overhead.
- Occasionally lift and/or move, push, and pull up to 25 pounds.
- Hold a valid California Driver’s license with required insurance and a reliable vehicle
- Must have a driving record with no more than 1 moving violation in the last 12 months.
- Bilingual (Spanish) preferred.
If you feel you are a great fit for the above role and would like the opportunity to join an amazing organization, apply now We look forward to speaking with youu
EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
