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Area Operations Specialist

2 months ago

Cleveland, United States USO Full time
Job DescriptionJob Description

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

  • The USO is a Certified Great Place to Work 2023-2024
  • 93% feel good about the ways we contribute to the community.
  • 93% are proud to tell others they work here.
  • 88% feel their work has special meaning: this is not "just a job."
  • 89% feel that when you join the company, you are made to feel welcome.
  • 91% feel people here are treated fairly regardless of their race.
  • 87% feel people here are treated fairly regardless of their gender.

The Area Operations Specialist position is responsible for operations and for delivering programs and services at multiple USO centers and/or field program delivery sites within an assigned geographic area; assisting in evaluating current programs, activities and events, and suggesting program improvements or new programs. The position may also coordinate communications with Area media outlets.

Principal Duties and Responsibilities (*Essential Duties)

  • Deliver area-wide programs, activities and events and assist in their evaluation. Develop, document and maintain standard operating procedures, program kits, and program reference manuals.
  • Assist in reviewing program and service needs within assigned area and in researching and recommending changes or new programs, activities and events based on results. Implement suggested and/or required changes.*
  • In cooperation with higher level colleagues, develop, improve and maintain working relationships with U.S. Military, local business, and community leadership to support procurement and growth of financial and other in-kind resources necessary for area operations.*
  • Execute special fundraising events within assigned area. Help to develop area-wide public awareness plans that support sustainable growth of sponsorships and other fundraising.*
  • Coordinate with area media outlets including online, print and broadcast, to inform and ensure coverage of programs and events.*
  • Monitor programs budget and assist with budget creation. Prepare, review and complete budget and expense reports.
  • Serve as liaison between internal USO resources, external vendors and donors in order to facilitate prompt problem resolution.*
  • May lead and mentor Area operations support staff and/or volunteers.
  • May be required to operate a USO or personal motor vehicle.
  • Backfill as requested for higher level operations staff and perform other duties as assigned.

Job Specifications

  • High school diploma or equivalent required.
  • 2+ years progressively responsible work experience in an administrative, business operations, programs, events or related role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
  • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
  • Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
  • Must be a strong advocate of the USO’s mission.

Details

  • This position is a hybrid position based out of Cleveland, OH. Preference will be given to local candidates within commuting distance to the location.
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.
  • Background check – education, criminal and driving required.
  • The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

  • The organization truly cares about the people who work here.
  • I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
  • There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
  • Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
  • The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
  • The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.