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Patient Enrollment Specialist

3 months ago

Greensboro, United States PartnerHero Full time
Job DescriptionJob Description

Role Details
Type of Support: Outbound calls
Contract Duration: Permanent
Position Type and Schedule: 11-8pm ET Monday - Friday, Rotating Weekends
Training Schedule: 11-8pm Monday - Friday
Work type and Location: Remote in the US: Arizona, Oregon, Washington, Michigan, Idaho, North Carolina, Florida, and Virginia
Expected start date: June 13th, 2024

About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role
Do you like talking to people? We’re currently looking for a motivated Patient Enrollment Specialist with a passion for talking to people, developing strong relationships, and the ability to provide personalized support through enrollment and program implementation. By leaning into our core values, we’re aiming to drive a positive and long-lasting patient enrollment experience. 

The best fit for our team are people who are excited about working in a dynamic environment where they have the ability to change people’s lives for the better and have the self-motivated drive to be a strong part of the team. Additionally, those who are driven by helping others and making a real difference.

The reason you join won’t be the reason you stay.
 

What You’ll Do: 

  • Serving as the first point of contact that will introduce patients to the program and help them enroll via a phone app
  • Conducting outbound calls (to program-eligible patients) and successfully converting those calls into enrollments
  • Creating exceptional patient enrollment experiences and sharing insights with your peers
  • Evangelizing program benefits and the impact it will have on member health
  • Delivering value to our partner and strengthening relationships through feedback, communication, and collaboration
  • Gathering patient insights on enrollment experience in order to outline areas of growth and opportunity
  • Maximizing team growth by delivering observations and identifying trends to help the team as it grows
     

What We Expect From You:

  • Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
  • You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
  • You love being on the phone and chatting with folks and want to flex your extroverted personality
  • You love providing assistance and showing people the benefit of a product or service
  • You are tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously
  • You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
  • You are goal-oriented with a go-getter attitude and are able to work with limited supervision
  • You like to educate and simplify concepts for folks who struggle with complicated things

What You’ll Get In Return:

  • Full-time with the potential for overtime if requested
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

  • Care for others - Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
  • Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
  • Take ownership - Doing the right thing should come naturally.
  • Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.


 

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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