PIV Card Enrollment Coordinator

7 days ago

Greensboro North Carolina, United States Citizant Full time
Job Summary

Citizant is seeking a highly organized and detail-oriented individual to join our team as a HSPD-12 Government Badging Specialist. In this role, you will be responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring the accuracy and security of applicant data, and providing exceptional customer service.

Key Responsibilities
  • Enrollment Process Management:
    • Schedule appointments and manage the enrollment process for PIV card activations, enrollments, certificate updates, and PIN resets.
    • Verify applicant identities and collect required documentation.
    • Manage appointments and schedules to ensure a smooth and efficient enrollment process.
  • Documentation and Data Collection:
    • Accurately collect and document personal information, biometric data, and other necessary details from applicants.
    • Ensure all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication:
    • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
    • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy:
    • Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
    • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication:
    • Communicate clearly and professionally with applicants, explaining the enrollment process and required documents.
    • Provide excellent customer service to address questions and concerns related to the enrollment process.
    • Escalate customer concerns and de-escalate problematic situations.
  • Recordkeeping:
    • Maintain accurate records of the enrollment process, including documentation of each applicant's information and enrollment date.
    • Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
  • Compliance and Training:
    • Stay current with relevant policies, regulations, and procedures related to PIV card enrollment.
    • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Requirements

To be successful in this role, you will need:

  • Excellent organizational and communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong attention to detail and ability to maintain confidentiality.
  • Knowledge of PIV card enrollment processes and procedures.
  • Ability to work independently and as part of a team.
What We Offer

Citizant offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

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