Account Specialist, B2B

2 weeks ago

Irvine, United States LG Energy Solution Michigan, Inc. Full time
Job DescriptionJob Description

Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems.  Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets.  Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades.  The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation.  Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.

For more information about LGESVT, please visit www.lgensol-vt.com. 

Position Overview

The role of Account Specialist, B2B will include supporting daily and weekly customer service activities for existing and future business in North America. The successful candidate will require an understanding of handling manufacturer product warranties and return material authorizations (RMAs) in B2B and B2C environments. The individual must be able to identify clients’ needs, generate solutions and respond to customer requests in a timely manner. This requires the individual to have adequate time management skills and good writing and communications skills. The role is a fast-paced, team-oriented, international business. 

Primary Responsibilities

The successful candidate will be comfortable working within a North American regional organization with support from LG Energy Solution’s Korea-based associates.  Primary responsibilities of the Account Specialist, B2B are:

  • Ensure customer service KPIs are met

  • Monitor and review the RMA progress from customer’s report

  • Be a brand advocate by participating in product trainings

  • Be an avid troubleshooter to resolve customer issue

Key Knowledge, Skills and Abilities



These activities include but are not limited to:

  • Provide the highest verbal and written phone support for B2B customers.

  • Collaborate with colleagues on processes improvement

  • Monitor and review data analysis

  • Analyze trends and reporting for process improvement planning working with cross functional teams in HQ

  • Designated point of contact for one or more B2B customers

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