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Hotel Front Desk Clerk
1 month ago
$14 - $15 hourly
Responsibilities:- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Communicate with housekeeping to make sure guest rooms are ready
- Handle customer complaints as necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Comfortable taking telephone calls and mitigating stressful situations
We're just off Highway 2, seven miles from downtown attractions including the University of Nebraska-Lincoln, and boutique businesses like Hurts Donut Co and the Marcus Lincoln Grand Cinema in the historic Haymarket district. Get some time on the green five minutes north at Holmes Park Golf Course.