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Legal Intake Representative

2 months ago

Nashville, United States Legal Intake Professionals Full time
Job DescriptionJob Description

Immediately hiring Part Time Legal Intake Representatives in our Nashville location

At Legal Intake Professionals, we are committed to equality and inclusion in the workplace and seek to hire qualified and motivated individuals who represent the diversity of our clients. We are seeking Legal Intake Representatives to join our growing team Your mission would be to establish the firm's relationship with potential clients by handling incoming calls as outlined in training. Our Representatives are the initial point of contact for clients seeking assistance with personal injury matters, and therefore, empathy, compassion, accuracy, and communication skills are vital.

Customer service experience is a plus, but not required.

This is an in office position.


Your job will be receive incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.

To be successful in this role, you must have:

  • Good verbal and written communication skills, specifically: spelling, grammar, and diction
  • A professional phone voice that shows customer care and concern
  • Active-listening skills to ensure client information is gathered correctly and fully
  • The ability to ask appropriate questions
  • The ability to converse with various personalities and to collect pertinent details to determine viability of their claims
  • Accurate and fast typing skills
  • PC/Computer skills in a Microsoft Windows environment
  • A flexible schedule, including nights, weekends, and holidays
  • A High School Diploma or GED, and must be 18 years of age

Compensation: $20 / Hour with perfect attendance.

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.


Shifts Offered:

  • Part Time
  • 1st and 2nd part time shifts available
  • You must be available to work a Saturday OR Sunday each week
  • You must be very punctual with great attendance.

Training will last approximately three weeks, Mon-Fri from 8a-12p or 4p-8p. Once you have successfully completed training, you will move to your new set schedule.


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