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In-House Customer Service Expert

2 months ago

Nashville, Tennessee, United States Legal Intake Professionals Full time
Now Hiring Full-Time Client Support Specialists

At Legal Intake Professionals, we specialize in providing dedicated legal intake services exclusively for law firms. Our focus is on delivering exceptional client intake experiences, and our success is driven by our compassionate and skilled team members.

We are on the lookout for courteous, empathetic, and professional specialists who can collaborate effectively with fellow team members to deliver outstanding service to our clients' callers. The ideal candidate will exhibit a positive demeanor, prioritize customer satisfaction, possess excellent communication abilities, and relish engaging with people on a daily basis. Attention to detail is crucial, as our roles involve managing a high volume of calls across various accounts, presenting new challenges to tackle each day. Previous experience in customer service is advantageous but not mandatory, as we provide comprehensive training.

This position is office-based.

Your responsibilities will include receiving incoming client calls, adhering to detailed scripts, completing intake forms while conversing with clients, and managing calls through electronic means and live transfers. You will be expected to establish the tone and rhythm of your calls while maintaining professionalism and demonstrating empathy and patience with potential clients.

To excel in this position, you should possess:
  • Strong verbal and written communication skills, particularly in spelling, grammar, and diction
  • A professional phone demeanor that conveys care and concern for clients
  • Active listening skills to accurately gather client information
  • The ability to ask relevant questions
  • Capability to engage with diverse personalities and extract essential details to assess the viability of their claims
  • Fast and accurate typing skills
  • Proficiency in PC/Computer usage within a Microsoft Windows environment
  • A flexible schedule, including availability for nights, weekends, and holidays
  • A High School Diploma or GED, and a minimum age of 18
Our benefits for Full-Time Employees include:
  • Employee Stock Ownership
  • Comprehensive Medical, Dental, and Vision Coverage
  • Paid Time Off
  • Traditional 401K with company matching
  • Complimentary Life Insurance Policy
  • Legal Assistance Services
Compensation: $20 per hour with perfect attendance.

Perfect attendance is defined as being punctual for the start of your shift, returning on time from breaks, and completing your assigned shift in full. Compensation without perfect attendance is $18 per hour.

Available Shifts:
  • Full-Time - 40 hours
  • 2nd Shift - Various shifts between 12 PM and 1 AM
  • Availability to work either Saturday or Sunday each week is required
Training will last approximately three weeks. Upon successful completion of training, you will transition to your designated schedule.

Explore this opportunity to join our team