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Call Center Representative

4 months ago

Madison, United States dixieland rebath Full time
Job DescriptionJob DescriptionWe’re seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represent our brand.

Working at Re-Bath means being part of company that helps people love where they live. We create safer, more functional, beautiful bathrooms—a space to get ready in the morning and get away from it all. From locally owned and operated franchises, to manufacturing opportunities for hands-on craftsmen, to a corporate office filled with hardworking, inspired people, Re-Bath is a unique place to work that makes a difference every day in our customers’, and employees’, lives. Join us

Customer Service Representative

Are you looking for a new opportunity to join a GREAT work culture, with room to grow
and plenty of work to go around. Are you a team player with a hunger to grow and make a difference?
Then we need you to help us with our growth Here at ReBath, we strongly believe that the way we do things is just as important as what we do. Our Core Values define how we work together as a team in Love,
Excellence and individual Growth. They guide us in determining how we can best serve
our customers, team members and communities. As a member of our ReBath team,
YOU can be a difference maker

Responsibilities:

- Handle inbound and outbound calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries and resolving
issues
- Conduct data entry and maintain accurate customer records
- Analyze customer needs and recommend appropriate products or services
- Utilize sales techniques to upsell and cross-sell products
- Follow call scripts and adhere to company policies and procedures
- Maintain a high level of phone etiquette, ensuring clear communication and active
listening skills
- Multilingual proficiency is a plus, particularly in English and Spanish

Qualifications: 

- Previous experience in a call center or customer service role preferred
- Strong verbal communication skills in English, additional languages such as Spanish
are highly desirable
- Excellent problem-solving skills and ability to think quickly on your feet
- Proficient in data entry and navigating computer systems
- Ability to work independently as well as part of a team
- Sales experience or knowledge of sales techniques is an advantage
- Ability to handle high call volumes while maintaining professionalism and composure

-We offer year round full time employment
-Paid holidays and vacation days
-We offer a medical benefits program
Job Type: Full-time

Benefits:
● 401(k)
● Dental insurance
● Health insurance
● Paid time off
● Vision insurance

Work setting:
● In-person

Note: This job description is not intended to be all-inclusive. The employee may be
required to perform other related duties as assigned by the supervisor.

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