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Inside Sales Supervisor

2 months ago

Austin, United States Association Member Benefits Advisors, LLC Full time
Job DescriptionJob DescriptionDescription:

The Inside Sales Supervisor is responsible for leading and support Benefits Representatives in their goal to meet AMBA business objectives while providing excellent sales, support, and service to AMBA members. This role will coach, recruit, train, and encourage team members on a daily basis to meet and exceed goals.


This role requires Call Center or Contact Center experience with understanding of basic metrics. This leader is responsible for promoting a fun, engaging, and safe work environment where representatives can excel. Supervisor may be needed to handle inbound calls on high volume days.

  • Quality Assurance - ensure team members will follow a defined sales talking path, “G.R.E.A.T,” to uncover opportunities and connect AMBA programs to client needs. Provide a best in class member experience.
  • Monitor performance for each representative and identify areas of improvement. Setup weekly coaching rhythms to implement improvement accountability.
  • Recruit and train new representatives and integrate them into team operations and culture
  • Other duties as assigned
Requirements:

  • 2+ years Call Center experience with some supervisor, team lead, or management experience
  • Strong communication skills, including the demonstrated ability to speak, listen and write effectively
  • Problem-solving skills
  • Strong comprehension skills
  • Attention to detail
  • Must be able to navigate efficiently within the technology platform and record all activities performed for the member in the designated timeframe of the call.
  • Flexibility with scheduling and work hours

AMBA is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.

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