Resident Services Coordinator for Multifamily Housing Division

1 month ago

Saint Paul, United States PUBLIC HOUSING AGENCY OF THE CITY OF ST PAUL Full time
Job DescriptionJob DescriptionDescription:

Open Internally until August 13, 2024

Open Externally until August 20, 2024


Class Title: Program Coordinator

Position Title: Resident Services Coordinator for Multifamily Housing Division

Accountable To: Resident Services Manager

Department: Resident Services

Band: C

Grade: 4

Subgrade: 2


Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.


The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes. The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.


Mission Statement:

The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.


Employment Benefits:

The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.


Class Summary: Incumbents are responsible for using the Tenant Rental Assistance Certification System (TRACS) to submit all resident certification information and monthly billing to HUD for Saint Paul PHA’s Multi-family Housing Division (MFH) properties.

Distinguishing Characteristics: The Program Coordinator is the second level of a two- level Program Coordinator series and is distinguished from the Program Assistant by its responsibility of performing high level TRACS compliancy reviews, ensuring that the Tenant Rent (TR) as well as Assistance Payment (AP) are calculated correctly. The Program Coordinator is distinguished from the Program Manager which is responsible for supervising professional level staff.

Position Summary: Incumbent is responsible for overseeing residents are qualified correctly; Tenant Rent (TR) and the Assistance Payment (AP) are calculated correctly; existing residents submit new certifications as required; residents who are no longer qualified are terminated correctly; residents who pass away or move-out are processed correctly; the unit rent and utility allowance are correct and updated; the monthly HAP (bill) is correct and that the residents and owner/agent are receiving the correct amount of subsidy.


Duties:

  1. Coordinate all activities relating to MFH TRACS for compliancy including; but not limited to, recertification of qualification to HUD PBRA Program. Review and complete tenant certifications including MAT records.
  2. Completes assigned HUD, EIV and PHA reports and special projects in an accurate and timely manner. Maintains tracking system for reports and projects.
  3. Works in cooperation with Housing Manager and Finance department to coordinate, communicate and problem solve common problems. Researches, compiles, and analyzes information
  4. Must abide by all Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA.
  5. Must travel to various PHA site and other locations that are required by the nature of the work.
  6. Performs other duties of a similar nature or level.
Requirements:

Knowledge (position requirements at entry):

  • Interviewing techniques;
  • Basic mathematical principles;
  • Customer service techniques;
  • Familiarity with laws and regulations pertaining to property management and landlord/tenant relations;
  • Electronic data processing;
  • State laws and procedures regarding Unlawful Detainer and eviction actions;
  • Public assistance programs;
  • Public housing program policies, rules, and regulations, especially those related to rent calculation and recertification;
  • Physical and mental disabilities;
  • Various cultures and populations represented in public housing communities.

Skills (position requirements at entry):

  • Using computers and related software applications;
  • Maintaining files and records;
  • Resolving problems and disputes;
  • Prioritizing and handling multiple projects;
  • Writing clear and concise memos and reports;
  • Working with diverse populations;
  • Working with persons with disabilities;
  • Communication, interpersonal skills as applied to interaction with co-workers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.



Required Education (position requirements at entry):

  • Education: BA degree or four years of vocational and advanced vocational education.
  • Experience: Experience: One year relevant experience at the B band level or above. Additional relevant experience can substitute for education on a year-for year basis.


Preferred Qualifications

  • Experience: Education: Graduate degree
  • Experience: Two years or more of relevant experience at the B Band level or above. Demonstrated experience working with ethnically, culturally and economically diverse populations.



Licensing Requirements (position requirements at entry):

  • Must have a valid Driver’s License and vehicle


Physical Requirements

Light Work (Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated light work: [1] when it requires walking or standing to a significant degree; or [2] when it requires sitting most of the time but entails pushing or pulling of arm or leg controls; or [3] when the job requires working at a production rate pace entailing the constant pushing or pulling of materials even though the weight of those materials is negligible.) (For complete physical requirements see “Physical Demands Job Analyst” on file.)

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