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Dispatcher / Service Coordinator (CSR)

4 months ago

Delaware, United States Comfort Xpress LLC Full time
Job DescriptionJob Description

Comfort Xpress of Delaware, OH is looking for a service-oriented and empathic part-time HVAC Dispatcher / Customer Service Rep to tend to our dispatch and office needs. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a career and not just a job? Would you like to work for an established but growing local company in an essential industry? If so, keep reading

This dispatch / customer service position starts at a competitive wage. In this essential office role, you can expect to work a part-time schedule of 4-5 hours per day, Monday through Friday with an occasional full day when needed. If this sounds like the right opportunity for you to make an impact, apply today


ABOUT COMFORT XPRESS

For more than 30 years, we have been providing excellent residential and commercial HVAC services. We have grown to become a trusted heating and air conditioning contractor among thousands of local homeowners, businesses, and industrial facilities for the quality of our work, fair pricing, and customer service. We believe in meeting and exceeding expectations the first time around.

We strive to promote a culture of happy employees. Our employees know that they are valued because we treat them like family and listen to them. We also provide our team with opportunities for growth and we promote from within. To keep up our employee morale, we have fun company events such as picnics, outings, cookouts, and more


A DAY IN THE LIFE OF AN HVAC DISPATCHER / CUSTOMER SERVICE REP

In this part-time HVAC Dispatcher / Customer Service Rep position, you manage to marry efficient dispatching skills with exceptional customer service You make it your goal to ensure clients are of utmost importance and our crew is well-informed and in the know. You keep open lines of communication with technicians and warehouses. Additionally, you schedule service appointments and accurately update files as needed.

Being naturally service-oriented, your skills as a CSR shine through as you work closely with clients and dispatch calls to our field technicians. You are good at prioritizing calls and sending the right tech to each job. You focus on scheduling efficiency and make sure to keep customers in the loop with progress and completion and to ensure we've exceeded expectations. Both customers and technicians trust and rely on you to keep jobs running smoothly


QUALIFICATIONS

  • Current driver's license with a clean driving record
  • Desire to invest time in training seminars and classes
  • Competent knowledge of sales area or map reading skills
  • Keeps a professional appearance
  • Mechanical skills

Basic knowledge of Microsoft Word and Excel is preferred, but not required. Can you manage your time well and prioritize multiple office tasks effectively? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience and keep open lines of communication? If so, then you might just be perfect for this HVAC Dispatcher / Customer Service Rep position


ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this part-time dispatch / customer service position in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you


Location: 43015