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Service Coordinator

2 months ago

Georgetown Delaware, United States F.H. Furr Full time

Overview:

About Us:
F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

A leading entity in the residential service industry for over 42 years.

Our organization boasts a workforce of over 750 professionals across Virginia, Maryland, DC, and Delaware, with regional headquarters in Manassas, VA, and a branch in Georgetown, DE, serving southern Delaware.

Why Choose Us:
Attractive compensation and benefits package.

Become part of a dedicated support team focused on your success.

Excel in a vibrant and fast-paced work atmosphere.

Join a respected company with a legacy of excellence.

Opportunities for career growth and advancement.

What We Need:
F.H. Furr is in search of a proficient and organized Service Coordinator to play a crucial role in ensuring our field technicians are dispatched efficiently and effectively. As an essential member of our team, you will be responsible for coordinating schedules, prioritizing service requests, and delivering outstanding customer service.

Responsibilities:
1. Schedule and dispatch field technicians for service requests and projects efficiently.

2. Prioritize service requests based on urgency and geographical location.

3. Communicate effectively with clients to confirm appointments and provide updates.

4. Collaborate with the team to allocate resources for urgent calls.

5. Monitor field technicians' progress and adjust schedules as necessary.

6. Maintain precise records of service requests and technician activities.

Qualifications:
1. Proven experience in a scheduling or dispatching role.

2. Strong organizational and multitasking abilities.

3. Excellent communication and customer service skills.

4. Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus).

5. Ability to thrive in a fast-paced, deadline-driven environment.

6. Detail-oriented with the capacity to accurately record and relay information.

Benefits:
1. Company-paid Medical, Dental, and Vision Insurance.

2. 401(K) Plan.

3. Company-paid Long-Term Disability and Life Insurance policies.

4. Short-term disability and voluntary life insurance options.

5. Generous PTO and Vacation Plan.

6. Opportunities for professional development and career advancement.

Posted Min Pay Rate:
USD $17.00/Hr.

Posted Max Pay Rate:
USD $19.00/Hr.