Hotel Front Desk Manager
3 weeks ago
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Gather financial information and generate occupancy reports for the general manager
- Make sure to adhere to the front desk budget and put in orders for office supplies as needed
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Prior hospitality experience of 1 year is required for this position
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Must possess a high school diploma or equivalent certification (GED)
- Possess excellent management skills, communication skills, and multitasking skills
- Bookkeeping skills and experience with MS Office a plus
- Hilton experience preferred but not required
Off US-50, we offer a free shuttle within five miles, including to Westfield Annapolis Mall, restaurants around Annapolis Town Centre, and the US Naval Academy. Enjoy free parking, our Olympic-sized pool, and dining at our on-site restaurant, Ports of Call. We’ll welcome you with a fresh DoubleTree Chocolate Chip Cookie.
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Hotel Front Desk Manager
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