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Hotel Operations Manager

2 months ago

Annapolis, Maryland, United States The Westin Annapolis Full time
About The Westin Annapolis

We are a leading hospitality company that offers a unique blend of luxury and convenience in the heart of downtown Annapolis. Our team is dedicated to providing exceptional guest experiences and creating a welcoming atmosphere for our guests.

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at The Westin Annapolis. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive the highest level of service and that our hotel operations run smoothly and efficiently.

Key Responsibilities
  • Guest Service: Ensure that all guest interactions are handled with professionalism and courtesy, and that all guest complaints are resolved promptly and efficiently.
  • Front Office Operations: Oversee the day-to-day operations of the front office, including guest registration, check-out, and telephone service.
  • Staff Management: Supervise and train front office staff to ensure that they are providing excellent guest service and meeting hotel standards.
  • Inventory Management: Monitor and control inventory levels to ensure that we have the necessary supplies to meet guest demands.
  • Financial Management: Prepare and manage the front office budget, and ensure that all financial transactions are accurate and up-to-date.
  • Quality Assurance: Conduct regular quality assurance checks to ensure that our hotel operations are meeting our high standards.
  • Communication: Communicate effectively with all hotel departments to ensure that we are working together to provide excellent guest service.
Requirements
  • Experience: Minimum of 2 years of experience in a front office management role, preferably in a luxury hotel environment.
  • Education: High school diploma or equivalent required, bachelor's degree preferred.
  • Skills: Proficient in PMS systems, advanced knowledge of brand's reward program, and excellent communication and leadership skills.
  • Certifications: Ability to obtain necessary certifications, such as CPR and first aid.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and paid time off. We also offer opportunities for professional development and advancement within the company.