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Front Office Manager

2 months ago

Annapolis, Maryland, United States The Westin Annapolis Full time
About The Westin Annapolis

We are a leading hospitality company that offers a unique blend of luxury and convenience in the heart of downtown Annapolis. Our team is dedicated to providing exceptional guest experiences and creating a welcoming atmosphere for our guests.

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at The Westin Annapolis. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive the highest level of service and that our hotel operations run smoothly and efficiently.

Key Responsibilities
  • Guest Service: Ensure that all guest interactions are handled with professionalism and courtesy, and that all guest complaints are resolved promptly and efficiently.
  • Front Office Operations: Oversee the daily operations of the front office, including guest registration, check-out, and telephone service.
  • Staff Management: Supervise and train a team of front office staff, including clerks and managers, to ensure that they are providing excellent guest service and meeting hotel standards.
  • Inventory Management: Monitor and control the inventory of hotel supplies and amenities to ensure that they are always available and in stock.
  • Financial Management: Prepare and manage the front office budget, including forecasting and reporting on revenue and expenses.
  • Quality Assurance: Conduct regular quality assurance checks to ensure that all hotel operations are meeting our high standards.
  • Communication: Communicate effectively with all hotel departments, including housekeeping, food and beverage, and maintenance, to ensure that all guest needs are met.
Requirements
  • Experience: Minimum of 2 years of experience in a front office management role, preferably in a luxury hotel environment.
  • Education: High school diploma or equivalent required, bachelor's degree preferred.
  • Skills: Proficient in hotel management software, including property management systems and revenue management tools. Strong communication and leadership skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge: Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, and hospitality law.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and paid time off. We also offer opportunities for professional development and advancement within the company.