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Digital Lending Lead Contact Specialist

3 months ago

Knoxville, United States Mortgage Investors Group Full time
Job DescriptionJob DescriptionDescription:

Digital Lending Lead Contact Specialist


To explore career opportunities and apply, visit MIG Careers.


About Us:

Mortgage Investors Group (MIG) is dedicated to helping families across the Southeast realize their dreams of homeownership. Since our inception in 1989 by Chuck Tonkin II and Chrissi Rhea, we've grown from a small office in Knoxville, Tennessee, to a leading mortgage provider with over 300 employees in 25 locations. As the Tennessee Housing Development Agency’s top lender since 2003, MIG is renowned for delivering exceptional service to first-time homebuyers, offering competitive rates and a comprehensive range of mortgage products, backed by our state-of-the-art technology.


What We Offer:

  • Competitive compensation
  • Recognized corporate brand with a focus on fulfilling promises and timely closings
  • Local branch model with on-site processing and underwriting
  • Comprehensive benefits package (medical, dental, life, vision, and disability insurance)
  • 401K with company match
  • Career growth and development opportunities
  • Commitment to community and charitable contributions

POSITION SUMMARY


This inside sales role requires professional tenacity, perseverance, and high integrity. The Lead Contact Specialist will drive mortgage lending business growth through our digital sales platform.

ESSENTIAL JOB FUNCTIONS


Key Responsibilities:

  • Generate residential home loan referrals (purchase and refinance) through inbound and outbound sales strategies.
  • Follow and personalize provided scripts to engage leads effectively.
  • Transfer leads to senior loan officers for further loan processing.
  • Maintain accurate records of calls and outcomes in Velocify.
  • Provide excellent customer service, acting as a liaison between loan officers and potential clients.
  • Perform additional duties as assigned.
Requirements:

JOB SPECIFICATIONS

Qualifications:

  • Education: High School Diploma or Equivalent required; 2-Year Degree preferred.
  • Knowledge & Skills:
  1. Basic understanding of the mortgage process.
  2. Ability to follow scripts and personalize them to sound natural.
  3. Capacity to make a minimum of 250 outbound phone calls daily.
  4. Previous mortgage or call center experience preferred.
  5. Strong communication and organizational skills.
  6. Ability to work independently with minimal supervision.
  • Experience: Minimum of 1 year in mortgage finance or call center experience; experience with Velocify and Dial IQ preferred.

ANNUAL TRAINING REQUIREMENTS and SUGGESTIONS


New hires must complete the following training courses:

  • BSM/AML: The Basics
  • Marketing Compliance
  • Annual Consumer Complaint Attestation

Existing employees must complete the following training courses:

  • BSA and AML: Essentials
  • Annual Sexual Harassment Training

PHYSICAL REQUIREMENTS

  • Ability to navigate throughout the building
  • Capable of sitting at a computer for 8 hours a day
  • Good hearing and communication skills
  • Adept eye-hand coordination and finger dexterity for computer software use

ADDITIONAL INFORMATION


The job description is designed to indicate the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications.


Mortgage Investors Group is an Equal Opportunity Employer.