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Customer Service Representative
2 months ago
- Customer Service: 2 years (Required)
- Scheduling/Dispatching Experience: 2 years (Preferred)
- Appointment scheduling using a dispatching software
- Answering incoming calls
- Supports technicians and other office staff to efficiently assist our customers
- Ensures that all calls are handled in a timely, courteous manner
- Outstanding follow-through and follow up skills
- Exceptional time management skills with the ability to organize and manage multiple tasks at once
- Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
- Ability to fluently speak, read, and write in the English language
- HS Diploma or GED
Skills, Knowledge, Abilities and Attributes
- Skilled communicator
- Empathetic listener
- Natural ability to be organized and efficient with a range of office tasks
- Ability to learn new processes and procedures quickly and accurately
- Natural tendency to remain calm under pressure
- Self-confident enough to learn from mistakes
- Highly Organized
- Focused on Results
- Solutions driven
- Positive and compassionate
- Competitive Hourly pay (overtime available)
- Health, Dental, and Vision insurance
- Life insurance
- Short/Long term disability insurance
- Paid Vacation
- Paid Holidays
- 401(k) retirement plan