Customer Services
2 months ago
Join Olivia Smith Agency Inc, a thriving Insurance agency nestled in the heart of Fort Collins, Colorado. At Olivia Smith Agency Inc, we believe in the power of personal interactions and connections, which is why our work is based exclusively on-site. As a part of our team, you will experience a welcoming and inclusive work environment where your contributions matter.
As a Customer Services representative, you will be the face of our agency, providing exceptional service to our clients. Your role will involve addressing client inquiries, resolving issues, and ensuring customer satisfaction. At Olivia Smith Agency Inc, we value teamwork, respect, and a positive attitude towards problem-solving. If you are looking to join a supportive workplace that values your efforts, Olivia Smith Agency Inc is the perfect fit for you.
Apply now to embark on a rewarding career journey with us
Benefits
Hourly Base Salary Based on Experience
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Responsibilities
Client Interaction: Communicate with clients in a courteous and helpful manner, addressing inquiries and solving issues promptly.Administrative Support: Provide administrative assistance to ensure smooth operation of daily activities.Problem Solving: Handle customer complaints and resolve conflicts in a professional and efficient manner.Record Keeping: Maintain accurate records of client interactions, feedback, and resolutions.Quality Assurance: Ensure service quality standards are met and exceeded, striving for continuous improvement.Team Collaboration: Work collaboratively with colleagues to achieve common goals and deliver exceptional service.
Requirements
Communication Skills: Excellent verbal and written communication abilities to interact effectively with clients and team members.
Customer Focus: A strong dedication to meeting and exceeding customer expectations by providing personalized service and support.
Problem-Solving: Ability to analyze situations, identify issues, and develop creative solutions to address client needs.
Organizational Skills: Strong organizational skills to manage client inquiries, prioritize tasks, and maintain detailed records.
Team Player: Collaborative mindset with the ability to work well in a team environment, supporting colleagues and fostering positive relationships.
Experience: Previous experience in customer service or a related field is advantageous but not required.
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