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Service Manager

3 months ago

Birmingham, United States LMS Investment Management Full time
Job DescriptionJob Description

Position/Title: Service Manager
Reports to:  Community Manager
Start Date:  Immediately
Location:  Homewood, Alabama

We are currently searching for an experienced Service Manager for our portfolio in Homewood, Alabama. The LMS team is made up of neighbors serving neighbors. We are here to transform housing to enrich the lives of all our neighbors by creating community and creating value. LMS does this by being transparent, collaborating with each other, being innovative, and by having integrity. It is what is expected of each team member, and we use it to guide our actions and decisions each day. Great people are key to great success. A career should be a satisfying lifestyle, and not just a job. When you join our team, you are laying a foundation for a rewarding, lasting career in real estate. 

Responsibilities Include:
 

  • Diagnose and perform minor and routine maintenance/repair in a timely and professional manner.
    Promote good public relations with residents, co-workers, and company staff.
  • Always display a friendly and courteous attitude towards prospects, residents, vendors, and other employees through the LIVE IT culture.
  • Pre-inspect notice to vacate apartments and complete make-ready checklist and scheduling of make ready contractors.
  • Inform Community Manager of needed services and repairs.
  • Complete special projects as may be assigned and prioritized by the Community Manager and Regional Manager. Inspect exterior of the property.
  • Perform building and common area upkeep on a daily basis in accordance with company standards.
  • Ensure vacant unit thermostats are set at the proper setting for a vacant unit.
  • Complete or oversee the completion of preventative maintenance according to the guidelines set forth in the Sam Manual.
  • Maintain accurate records and provide resident training as required.
  • Order parts and supplies and maintain inventory, utilizing inventory system.
  • Maintain shop appearance to standards to facilitate quick assessment of supply inventory.
  • Maintain proper equipment, and equipment inventory to ensure warranty compliance. Review site budget for guidance.
  • Approval may be required in certain circumstances.
  • Obtain bids and negotiate prices, as necessary, with vendors and contractors.
  • Coordinate delivery and work schedules with vendors, contractors and Community Manager.
  • Perform effective emergency maintenance (after hours) as required and in accordance with the Maintenance Operations Manual.
  • Coordinate maintenance objectives with the Community Manager daily.
  • Perform, and report on, all work according to the safety standards of the company, OSHA, health codes and Maintenance Operations Manual.
  • Perform work area clean-up on a weekly basis.
  • Oversee all outside contractors and vendors who perform work on property and ensure work completed to contract and to expectations.
  • Ensure that all required inspections and permits are completed in timely manner including, but not limited to: fire, backflow, elevator and pool. Ensure all required documentation is completed and current.
Experience, Skills & Requirements:
 
  • Must have reliable vehicle to transport tools and equipment to job sites.
  • Must provide proof of liability insurance for same.
  • Bondable and Valid Driver’s License
  • Extensive mobility and good physical condition.
  • The ability to lift 100 lbs. for the installation and removal of appliances.
  • The ability to operate all required hand tools to make repairs.
  • The ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs, climb ladders, grasp, squeeze, and reach including overhead items in need of repairs.
  • The ability to drive to and from job sites.
  • Tolerance to all extremes of hot and cold weather, as may be necessary.

About the Organization:

LMS is a vertically-integrated, multifamily real estate firm offering acquisition, development, construction, and property management.

We have more than 20 years experience navigating the Southeast market. We currently have more than $150 million in construction and development projects and more than $1.5 billion in assets managed.

Our mission is to Create Community and Create Value. We do this by leveraging innovation and integrity; providing investors with the most value out of the deal, a smooth and transparent working relationship, and meaningful impact on people and communities along the way.

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