Account Manager
1 month ago
POSITION SUMMARY
The Account Manager is responsible for managing the support team, overseeing all operational aspects and supply chain/distribution processes and serves as the primary point of contact for the corporate client for a group of assigned accounts. The Account Manager leads by example and directs the account team to provide exceptional customer service, achieve goals, reduce operational costs, and increase efficiency.
KEY RESPONSIBILITIES
- Oversee day-to-day operations while acting as a daily point of contact for the corporate client for assigned programs
- Manage the account support team for an assigned group of accounts
- Develop working relationships in all directions
- Work to achieve client and company goals simultaneously
- Function as a liaison between corporate client and internal partners
- Hire, train, motivate and coach employees, assessing employee performance and providing feedback and training opportunities
- Monitor team and client program performances and report on metrics
- Manage timely and accurate client program set up and ongoing maintenance
- Manage one-off client sourcing requests
- Identify and strengthen areas of opportunity within operational processes or system limitations
- Conduct regular meetings with client, account team, and shared services
- Manage and approve expenses
- Partners with Finance to resolve billing issues
KEY ACCOUNTABILITIES
- Demonstrate ability to complete all tasks with a high degree of accuracy, diligence, and follow-up
- Ensure professional, accurate, and timely communication to complete tasks and resolve issues
- Analyze and problem-solve effectively and efficiently
- Work calmly and effectively in a challenging environment
- Ability to quickly learn various software programs
- Delegate and set deadlines effectively
- Maintains a high level of confidentiality
MINIMUM QUALIFICATIONS
- Bachelor’s degree and/ or 2+ years of experience in a related role
- Proven experience as a team leader in customer service and/or supply chain preferred
- Proficient in MS Office applications, including PowerPoint, Excel, and Word
- Excellent verbal and written communication skills, including presentation skills
- Excellent organization and time management skills with ability to multitask/prioritize based on urgency
- Decision making skills
- Knowledge of performance metrics
- Review information and make informed decisions quickly and effectively
- Ability to travel, as needed
PERKS AND BENEFITS
We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:
- Health Insurance, Health Savings Account with company contribution, and Wellness Program
- Dental, Life, Accidental Death & Dismemberment, Short Term and Long-Term Disability Insurance
- 401(k) with a company match
- Paid-time-off, including your birthday and paid holidays
- Flexible schedules
- Break room stocked with snacks and drinks
- Comprehensive training and professional development program
- Company-sponsored outings, activities, and events
- Company-sponsored charitable events and donations
Infinity Global does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
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